What are the responsibilities and job description for the Receptionist position at PDS Health?
The primary role of the Receptionist involves helping to get patients into the office, connecting with them on the phone or in person and greeting patients and guests in a professional, friendly and hospitable manner. The receptionist should demonstrate a warm and approachable disposition to each patient in every interaction either on the phone or in person consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
Responsibilities
- Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
- Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
- Schedule appointments that result in each healthcare provider having a smooth, productive day
- Interact and communicate with patients and guests in the reception area during their wait time
- Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
- Ensure that all tasks on the front office checklist are completed daily
- Post payments to patient accounts in accordance with Company policies
- Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit
- Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient’s arrival and presenting any pertinent patient information to the back-office team
- Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
- Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner
- Active participant in daily morning huddles, monthly team meetings and any other meetings as required
- Thorough understanding of business imperatives and how the role directly impacts metrics
- Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
- Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection
- Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
- Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
- Other duties and responsibilities as assigned
Qualifications
- High School Diploma or general education degree (GED)
Preferred
- Prior course work or on-the-job training in the fields or dentistry, insurance, or business
Knowledge/Skills/Abilities
- Knowledge of office practices, technology applications and patient insurances
- Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
- Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
- Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
- Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
- Influencer (active listener/observer of behavior; creates a win/win need for change)
- Self-motivated, reliable individual capable of working independently as well as part of a team
- Ability to manage tasks and time effectively without compromising the quality of the work
- Excellent interpersonal, oral and written communication skills
- Ability to handle and maintain extreme confidentially with patient records
- Organized, detail-oriented individual able to work in a fast-paced environment
Benefits
- Medical, dental, and vision insurance
- Paid time off
- Tuition Reimbursement
- 401K
- Paid time to volunteer in your local community
