What are the responsibilities and job description for the SR ENGINEER, IT ENTERPRISE OPERATIONS position at PDS Health?
Description :
Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
Overview :
Under the direction of the Manager of IT Enterprise Operations and will guide a team of network and systems operations engineers. The individual will be responsible for the deployment and configuration of core branch office network equipment such as WiFi Access Points, Switches, Servers (Physical / Virtual), storage arrays, etc. Setting up devices for proactive monitoring, central management, and a smooth transition over to the IT Operations team. Support the daily infrastructure of the business, functioning primarily as mid to upper tier support of high complex issues. Sr Engineer is also responsible for all aspects of the enterprise end-to-end network performance, with specific emphasis on ensuring efficient, reliable application and system services delivery to all constituents in the organization.
Responsibilities
Participate in the planning, design, and implementation of infrastructure projects to ensure their successful deployment.
Participate in architecture discussions and review with various IT and business groups. Ensure supportability requirements and standards are followed to support the environment.
Provide guidance, mentorship, and provide technical direction to team members.
Author documents that improve governance and librarianship with network-related architectures.
Develop and implement new standards, processes and procedures for network and system deployment, maintenance, and support, that improve governance and and system-related documentation.
Ensure compliance with industry standards, regulations, and security best practices.
Collaborate with technical teams, such as security, development, and IT operations, to ensure seamless integration of infrastructure into the organization's overall technology ecosystem.
Perform network-related data backups and disaster recovery operations.
Working with field techs and venders to support our infrastructure in 1000 remotes offices across the United States.
Monitor and improve performance of the infrastructure by researching, evaluating, and recommending new technology products and services.
Research and recommend innovative and where possible automated approaches to configuration and applications that enable the architecture. Identify approaches that leverage existing resources and provide economies of scale.
Participate in all phases of development life-cycle environments including development, test, staging and production infrastructure systems, applications, servers, and cloud services.
Skilled in determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Manage relationships with vendor support of multiple systems to troubleshoot and investigate the root causes of performance and failure issues.
Continuously update job knowledge by participating in educational opportunities, reading professional publications and white papers.
Other duties and responsibilities as assigned.
Qualifications
Bachelors degree in MIS or Computer Science or applicable work experience in lieu of degree, 4 years of professional experience is required.
Minimum of 8 years of experience in network / system engineering and deployment, with at least 3 years of experience leading a team of network and system engineers.
Experience and support of virtualized Windows servers.
Experience with routing, SDWAN, switching, enterprise-wide wireless network support and internet circuits.
Strong analytical and problem-solving skills, with the ability to identify and resolve complex network issues.
Excellent leadership and team management skills, with the ability to provide technical guidance and mentorship to junior engineers.
Excellent written and verbal communication skills, with the ability to effectively communicate technical information to technical and non-technical stakeholders.
Advanced experience with packet capture and analysis, span / mirror port strategy and related network monitoring tools.
Knowledge of enterprise wireless technologies and security.
Preferred
Experience using scripting languages for automation purposes.
Experience with Aruba Central
Experience with Logic Monitor
Experience with VCenter
Experience with ESXI
Advanced knowledge of Active Directory and Windows domain environments.
Experience with network-oriented enterprise storage solutions (iSCSI, FCoE)
AWS Associate level certification.
Knowledge / Skills / Abilities
Knowledge of electronic equipment, and computer hardware and software, including applications and programming.
Strong background in network design, implementation, and maintenance.
Ability to coach and mentor other team members
Ability to look beyond current issues and prepare and plan for long term, end game solutions.
Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions.
Knowledge of arithmetic, algebra, statistics, and their applications.
Strong skills in communication, both written and verbal.
Ability to analyze and interpret performance reports and recommend course of action.
Ability to monitor systems for anomalies that require investigation and resolution.
Advanced knowledge of disk size formatting, cluster sizing, and appropriate applications.
Advanced knowledge of Active Directory and Windows domain environments.
Intermediate knowledge of MS SQL service configuration and load balancing.
Advanced knowledge of share and NTFS permissions.
Intermediate knowledge of Linux commands, SSH, and SCP.
Understanding of general networking principles pertaining to a large enterprise WAN environment.
Ability to take initiative and work independently, and work effectively with individuals belonging to all levels within the organization.
Ability to effectively communicate with clarity and brevity.
Benefits
- Medical, dental, and vision insurance
- Paid time off
- Tuition Reimbursement
- 401K
- Paid time to volunteer in your local community
Pacific Dental Services is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
