What are the responsibilities and job description for the Customer Service/Dispatcher position at PDS Plumbing & Air?
Job Title: Customer Service Rep/Dispatcher
Company: PDS Plumbing and Air
Location: Clovis, Ca
About Us: PDS Plumbing and Air is a trusted leader in providing top-quality plumbing and HVAC services. With a commitment to excellence, we have earned the trust of our clients in California. As we continue to grow, we are seeking a dedicated Customer Service and Dispatcher to join our team.
Job Overview: We are looking for a dynamic and customer-oriented individual to fill the role of Customer Service and Dispatcher. In this position, you will play a crucial role in ensuring the smooth operation of our plumbing and HVAC services by dispatching our skilled technicians to client locations, providing exceptional customer service, and even closing sales when opportunities arise. Knowledge of plumbing and HVAC services is a significant advantage, and experience with Service Titan is a plus.
Duties and Responsibilities:
- Dispatching: Efficiently schedule and dispatch plumbing and HVAC technicians to client locations, ensuring timely arrivals and optimal service allocation.
- Customer Service: Provide exceptional customer service by addressing client inquiries, scheduling service calls, and addressing concerns with professionalism and empathy.
- Sales Focus: Utilize your sales skills to identify opportunities to upsell services, close sales, and promote additional plumbing and HVAC solutions to clients.
- Technical Knowledge: Leverage your understanding of plumbing and HVAC systems to accurately assess client needs and dispatch the most qualified technicians for the job.
- Communication: Maintain clear and effective communication with technicians, clients, and team members to ensure the successful completion of service calls.
- Documentation: Accurately record service details, client information, and sales leads in our systems, including Service Titan.
- Typing Skills: Possess strong typing skills to efficiently manage and input data into our systems.
Qualifications:
- Proven experience in customer service and dispatching roles.
- Knowledge of plumbing and HVAC systems.
- Sales acumen with the ability to close sales and upsell services.
- Strong communication and interpersonal skills.
- Attention to detail and organizational skills.
- Typing skills and experience with service management software, preferably Service Titan.
- Excellent problem-solving abilities and a customer-first mindset.
- Availability to work flexible hours as needed.
- High school diploma or equivalent; additional education or training is a plus.
Join Our Team: If you're a customer service-oriented individual with knowledge in plumbing and HVAC, a knack for closing sales, and experience with Service Titan, we invite you to apply. Join PDS Plumbing and Air and be part of a team that's dedicated to providing exceptional service and shaping the future of our industry.
How to Apply: Interested candidates are encouraged to submit their resumes and cover letters through really.
Equal Opportunity Employer: PDS Plumbing and Air is an equal opportunity employer, and we are committed to creating an inclusive workplace that values diversity. We encourage all qualified candidates to apply.
Job Type: Full-time
Pay: $25.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- On call
- Rotating weekends
Work Location: In person
Salary : $25