What are the responsibilities and job description for the Tech-support position at PDS Tech Commercial, Inc.?
Take Command of Critical Tech Ops — Become a Tech-Support Incident Manager in Aerospace
Location: Annapolis, MD 21401
Type: Full-Time Consultant (12-Month Contract)
Schedule: Monday–Friday | 7:00 AM – 3:30 PM | $34.38/hour
Environment: 24/7/365 Operations Center – some weekends & holidays required
Your Mission: Keep Aerospace Networks in the Clear
As a Tech-Support Incident Manager at PDS Tech Commercial, you’ll be at the forefront of aerospace network integrity, ensuring seamless communication between ground systems and airborne assets. Working in a Tier 2 Network Operations Center (NOC), your impact will be immediate, visible, and mission-critical. You’ll help troubleshoot and resolve complex network issues, guiding resolution efforts and maintaining uptime in a 24/7 global operational environment.
What You’ll Be Doing Daily
Required Qualifications
We’re not just offering a job—we’re inviting you to be part of something bigger. At PDS Tech, you’ll support a global leader driving innovation in aviation and aerospace systems. You’ll work alongside skilled professionals in a fast-paced, purpose-driven environment with the stability of a contract role and the excitement of aerospace mission support.
Here’s what you’ll love about working with us:
This is your chance to make a meaningful impact in the aerospace industry. If you’re passionate about tech, thrive under pressure, and have what it takes to keep operations soaring, we want to hear from you.
Apply today and help keep the skies connected.
This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.
Pay Details: $34.38 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
Requirements
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Location: Annapolis, MD 21401
Type: Full-Time Consultant (12-Month Contract)
Schedule: Monday–Friday | 7:00 AM – 3:30 PM | $34.38/hour
Environment: 24/7/365 Operations Center – some weekends & holidays required
Your Mission: Keep Aerospace Networks in the Clear
As a Tech-Support Incident Manager at PDS Tech Commercial, you’ll be at the forefront of aerospace network integrity, ensuring seamless communication between ground systems and airborne assets. Working in a Tier 2 Network Operations Center (NOC), your impact will be immediate, visible, and mission-critical. You’ll help troubleshoot and resolve complex network issues, guiding resolution efforts and maintaining uptime in a 24/7 global operational environment.
What You’ll Be Doing Daily
- Monitor high-availability IP networks and critical systems using network management tools
- Engage telecom providers and internal teams to restore services swiftly and efficiently
- Track, document, and update incidents using established ITSM tools
- Troubleshoot Tier 2 issues, working with senior engineers to resolve complex challenges
- Support Air-to-Ground communications and high-stakes aerospace messaging systems
- Lead and collaborate on network performance monitoring and solution designs
- Analyze customer-reported issues and provide effective resolutions
- Ensure service continuity during weekends and holidays (as needed in rotation)
Required Qualifications
- Network Certification
- Strong understanding of TCP/IP protocols, network systems, and IT infrastructure
- Familiarity with ITIL/ITSM concepts
- Experience troubleshooting Cisco devices and working with HSRP/BGP protocols
- AA/AS degree with 1–2 years’ relevant experience OR HS Diploma/GED with 2 years’ experience
- CCNA Certification
- Hands-on experience with Remedy, Netcool, Office 365, ServiceNow
- Prior work in a 24/7 NOC environment or aerospace/aviation IT support
We’re not just offering a job—we’re inviting you to be part of something bigger. At PDS Tech, you’ll support a global leader driving innovation in aviation and aerospace systems. You’ll work alongside skilled professionals in a fast-paced, purpose-driven environment with the stability of a contract role and the excitement of aerospace mission support.
Here’s what you’ll love about working with us:
- Clear and steady Monday–Friday day schedule
- Opportunity to support critical aviation infrastructure
- Career development in a world-renowned tech and engineering ecosystem
- Collaborative and diverse team culture
- Competitive pay at $34.38/hour with the potential for career growth
This is your chance to make a meaningful impact in the aerospace industry. If you’re passionate about tech, thrive under pressure, and have what it takes to keep operations soaring, we want to hear from you.
Apply today and help keep the skies connected.
This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.
Pay Details: $34.38 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
Requirements
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
