What are the responsibilities and job description for the CSR Call Center position at PDS Tech Commercial?
Job Description
Job Description
Exciting Opportunity : Call Center Representative for an HVAC Manufacturer with Customer Service Expertise!
Job Overview : The Product Registration and Customer Support Specialist plays a key role in delivering exceptional pre-delivery and post-sale support to customers, ensuring a seamless experience from order to product use. This role involves working closely with our Distributor Network, communicating warranty coverage updates, and managing product registration details. The ideal candidate will be an effective communicator, well-organized, and passionate about providing top-tier customer service.
Key Responsibilities :
- Support pre-delivery and after-sale customer needs, including product ordering, availability, and delivery.
- Provide ongoing assistance to our Distributor Network, helping to resolve issues and answer queries.
- Regularly communicate updates regarding warranty coverage to our Distribution Network.
- Ensure product model and serial numbers are correctly entered and updated in our system.
- Maintain effective communication with Distributor Warranty Administrators through both email and telephone, offering timely assistance.
- Assist customers with navigating the website to register products online, offering guidance and troubleshooting when needed.
- Manually register equipment for homeowners who lack internet access, ensuring proper records are maintained.
- Provide accurate and timely warranty information to customers, addressing inquiries about coverage, terms, and conditions.
- Make necessary corrections to product registrations when requested by homeowners, dealers, or distributors.
- Direct customers to the appropriate team or individual for issues that are outside of the registration process.
- Send product registration confirmations to customers as requested, ensuring they have the necessary documentation for their records.
Key Skills & Qualifications :
Why Join Us : As a key member of the Product Registration Team, you'll contribute to the success of both our internal teams and external distributor partners. We value innovation, problem-solving, and a commitment to quality customer service, and offer a dynamic work environment where your contributions directly impact customer satisfaction and business success.
Pay Details : 18.71 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.pdstech.com / candidate -privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :
Company Description
Since 1977, the PDS family of companies has become among the largest and most respected staffing companies in the United States. A vital part of the PDS family, PDS Tech Commercial connects highly skilled employees with Fortune 500 clients’ needs for project support such as contingent labor, statement of work / offload engineering projects, and permanent placements.
PDS Tech Commercial has staffing partnerships with leading organizations based in the United States and globally. We hire jobseekers daily for openings across skill categories, including Engineering, IT, Business Professional, Administrative, Accounting / Finance, Skilled Trades and Industrial.
We offer eligible associates an ala carte benefits package, that can include direct deposit, free career counseling, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonuses, and an affordable medical coverage plan.
Now part of The Adecco Group, our shared synergies combined with the investment Adecco continues to make in PDS offers significant advantages to both clients and associates alike. We share Adecco’s dedication to unlocking our Associates’ potential by unleashing the Future@Work and to the importance of human and labor rights, diversity and inclusion, environmental responsibility, and more.
Company Description
Since 1977, the PDS family of companies has become among the largest and most respected staffing companies in the United States. A vital part of the PDS family, PDS Tech Commercial connects highly skilled employees with Fortune 500 clients’ needs for project support such as contingent labor, statement of work / offload engineering projects, and permanent placements. PDS Tech Commercial has staffing partnerships with leading organizations based in the United States and globally. We hire jobseekers daily for openings across skill categories, including Engineering, IT, Business Professional, Administrative, Accounting / Finance, Skilled Trades and Industrial. We offer eligible associates an ala carte benefits package, that can include direct deposit, free career counseling, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonuses, and an affordable medical coverage plan. Now part of The Adecco Group, our shared synergies combined with the investment Adecco continues to make in PDS offers significant advantages to both clients and associates alike. We share Adecco’s dedication to unlocking our Associates’ potential by unleashing the Future@Work and to the importance of human and labor rights, diversity and inclusion, environmental responsibility, and more.
