What are the responsibilities and job description for the PM Banquet Set-Up Supervisor position at Peabody Hotel Group?
JOB OVERVIEW:
Supervise, train and inspect the performance of assigned Banquet Set Up Housepersons ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests.
REPORTS TO: Director of Banquets, Banquet Set-up Manager and Banquet Set-up Assistant Manager.
SUPERVISES: Banquet Set-up Attendants.
WORK ENVIRONMENT:
Banquet/meeting rooms, any hotel location designated for a group function or event, service areas of hotel and off-premise events.
Job involves working:
- under variable temperature conditions (or extreme heat or cold).
- under variable noise levels.
- outdoors/indoors. around chemicals.
KEY RELATIONSHIPS:
Internal: Staff in Banquet Set Up, Banquets, Beverage Catering/Convention Services, Storeroom, Kitchen, Stewarding, Audio Visual Innovations.
External: Hotel guests/visitors and Banquet function vendors (i.e., florists), Trade show/Exposition Set-up associates, Equipment Repair associates.
ESSENTIAL JOB FUNCTIONS
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of:
- daily scheduled group functions, times, locations, amount of people and specified requirements.
- location of all hotel function space and names of rooms.
- all styles of meeting and banquet room settings.
- correct maintenance and use of equipment.
- all departmental/hotel policies and procedures.
- all safety guidelines.
- Ensure that assigned staff members have reported to work; document any late or absent employees.
- Coordinate breaks for assigned staff.
- Prepare and distribute assignment sheets to assigned staff and review priorities.
- Assign designated keys, beepers and radios to assigned staff. Maintain accurate record of such and ensure security of keys.
- Conduct 5 minute pre-shift Meetings to go over the current BEO’s and to insure that each associate is in proper uniform standard.
- Communicate additions or changes to the assignment sheets as they arise throughout the shift.
- Check supply levels in storage closets. Complete requisition for additional supplies needed and submit to Manager.
- Check Houseman's carts for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated associates to correct deficiencies.
- Monitor the Houseman's performance of job functions, ensuring that all departmental standards are met. Directly contact respective individuals and relay any deficiencies to be corrected.
- Inspect designated function set-ups, ensuring all group requirements and hotel standards are met. Rectify any deficiencies with respective individuals.
- Monitor and ensure that functions are set up, refreshed and broken down in compliance with scheduled times and departmental procedures.
- Inspect all function space for cleanliness and condition, using specified checklists. Ensure that each area meets designated standards. Directly contact respective associates and relay any deficiencies to be corrected.
- Assist Housepersons with their job functions where needed to ensure optimum cleanliness and service standards for guests.
- Coordinate group's requests for additions/changes to scheduled arrangements in accordance with departmental standards.
- Provide feedback on staff performance to manager. Report disciplinary problems to Manager and participate in the counseling of employees.
- Respond to all pages by beeper or radio promptly. There should be NO personal cell phones on the floor at any time.
- Complete work orders for maintenance repairs and submit to Manager. Contact Engineering directly for urgent repairs.
- Document pertinent information in department log book.
- Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with Manager/ Supervisor.
- Must be certified in ServSafe® food handling.
- Perform checks and rechecks of all rooms to insure that the appropriate set up is done.
SECONDARY JOB FUNCTIONS
- Assist with inventories as assigned.
- Attend designated meetings.
- Stock Banquet Set Up supplies.
- Conduct scheduled function room inspections, using a checklist in accordance with departmental standards.
- Assist the Banquet Manager/Assistant Banquet Manager as assigned.
QUALIFICATIONS
Essential:
- 1 year experience as Banquet Set Up Houseperson.
- Knowledge of proper cleaning techniques, requirements and proper chemical handling.
- Knowledge of all styles of room set-ups, standard equipment involved and proper handling of such.
- Fluency in English both verbal and non-verbal.
- Provide legible communication.
- Compute basic arithmetic.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgment.
- follow directions thoroughly.
- understand guests’ service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
- satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
- maintain regular and punctual attendance.
- adhere to Peabody grooming standards.
- exemplify Peabody Service Excellence®.
Desirable:
- High school graduate or equivalent vocational certificate, some college.
- Previous supervisory experience.
- Fluency in a second language, preferably Spanish.
- Ability to suggestively sell.
- Ability to input and access information in the property management system/computers
- Previous guest relations training.
PHYSICAL ABILITIES
Essential:
1. Exert physical effort in transporting Carts weighing approximately 300 pounds to proper work area.
2. Endure various physical movements throughout the work areas.
3. Ability to stand and walk for prolonged periods of time.
4. Ability to lift, carry and store in overhead areas approximately 30 pounds.
5. Ability to bend, squat and reach on a constant basis.
