What are the responsibilities and job description for the General Maintenance position at Peabody Hotels & Resorts?
Responsible for maintaining the general condition of the property regarding all aspects of basic electrical, carpentry, plumbing, mechanical and painting work. Complete maintenance request work orders from all departments on a timely basis. Participate in the preventative maintenance program for all-building equipment and rooms. Complete other special projects assigned periodically by the Director of Engineering/Chief Engineer. Responsible for minor repairs to general plumbing, electrical, HVAC, and mechanical systems. Responsible for responding to guest calls and for covering all shifts. Responsible for minor repairs to furniture and for performing limited painting. Responsible for familiarity with fire alarm systems, sprinkler and domestic water shut off valves.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
- Always maintain positive guest relations.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Receive daily work assignments from Director of Engineering/Chief Engineer/General Maintenance Supervisor and review priorities and special projects.
- Organize materials, tools, and equipment to perform daily assignments.
- Maintain timelines and work schedule in accordance with the preventative maintenance program.
- Check work orders and night report for any problems. Make rounds checking these problem areas and note any information needed or safety concerns in the hotel.
- Schedule work in accordance with preventative maintenance program in rooms, coordinating with the Executive Housekeeper and Front Office.
- Perform following electrical work orders:
- Replace light switches.
- Reset circuit breakers.
- Replace wall plug receptacles.
- Replace fluorescent light ballast.
- Replace electrical solenoid valve.
- Replace small motors.
- Use test equipment, volunteers, voltage tester, amp probe.
- Perform following plumbing work orders:
- Unplugged sinks, toilets, garbage disposals and drain lines.
- Repair or replace valves, gate, globe, ball, and solenoid valves.
- Replace washer, gaskets, vacuum breakers, and toilet seals.
- Work with different types of pipes including conduit, copper, black, cast iron and pipe hangers.
- Perform such Preventive Maintenance work orders:
- Monitor and maintain all laundry and dry-cleaning equipment.
- Monitor and maintain all kitchen equipment.
- Maintain guestrooms using Rooms Preventive Maintenance Program Punch List.
- Change air-conditioning filters every 3 months.
- Check HVAC equipment: change filters, belts, bearings and lubricate as necessary. Also check for unusual noise or vibration, adjusting as necessary.
- Change or repair locks as needed.
- Check and test-run emergency generator weekly.
- Perform general maintenance to guestrooms and public areas.
- Assist electrician, carpenter, plumber, and painter in all phases of repair work.
- Assist other engineering personnel as instructed by supervisor regarding routine and preventative maintenance.
- Maintain cleanliness and organization of the work area to include:
- requisition (receipt and storage).
- trash removal and clean up.
- Maintain the proper use, cleaning, maintenance, and storage of all tools.
- Handle chemicals for designated uses/surfaces.
- Ensure security of all assigned keys.
- Fluency in job-related English, both verbal and written.
- Provide legible communication and directions.
- Compute mathematical calculations (add, subtract, multiply and divide numbers).
- Ability to:
- interpret manufacturer's literature for installation, preparation, use and upkeep of various materials and products used throughout the property.
- be well-organized and follow instructions.
- focus attention on details.
- operate high reach lifts.
- prioritize tasks and comply with deadlines for work assignments.
- be a clear thinker and perform well under pressure work assignments.
- work and perform job functions with minimal supervision.
- work cohesively with co-workers as part of a team.
- understand and execute all safety and emergency procedures (for example: fire, crowd control, inclement weather, and bomb threats).
- utilize communication equipment (for example: telephones, radios, and beepers).
- satisfactorily communicate with guests, management, and co-workers in a courteous, empathetic, and discreet manner. In addition, be able to direct/escort guests to various facilities and functions within the hotel.
- read, write and count effectively and understand diagrams.
- work with chemicals.
- maintain regular and punctual attendance.
- adhere to Peabody grooming standards.
- exemplify Peabody Service Excellence
