PM Turndown Attendant

1. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3. Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
4. Always maintain positive guest relations.
5. Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
6. Resolve guest complaints, ensuring guest satisfaction.
7. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
8. Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
9. Transport turndown cart with cleaning supplies, turndown/guest room amenities and linens to assigned guest room and position securely.
10. Provide following turndown service to designated rooms on assignment sheet:

• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with clean par to designated layout.
• Replace soiled bed sheets and turn down the bed.
• Place specified items in designated locations (turndown amenity/cards, doorknob menu, bathrobe with card, TV remove control).
• Set the radio to the designated station and volume.
• Refresh ice bucket, tray, and glasses.
• Close drapes.
• Set lighting and thermostat to designated levels.
• Remove Room Service trays/tables/items from room to elevator service landing.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.

1. Clean guest rooms as assigned.
2. Update status of rooms cleaned and turned down on assignment sheet.
3. Return and restock cart at end of shift.
4. Wipe vacuums clean.
5. Stock Room Attendant carts for the following day.
6. Roll toilet tissue to standard.
7. Ensure security of any assigned guest room keys.
8. Report any damage or maintenance problems to the Supervisor.
9. Turn over any lost and found items from guest rooms to the Supervisor.
10. Make up crib and roll-a-ways if used.
11. Re-hang and re-fold guest clothes.

STANDARD SPECIFICATIONS