JOB OVERVIEW:

Clean and maintain all items and surfaces in designated public areas, ensuring hotel's standards of cleanliness.

REPORTS TO:           Director of Housekeeping, Assistant Director of Housekeeping and Housekeeping Manager.

SUPERVISES:           N/A.

WORK ENVIRONMENT:

All public hotel space including front entrance, lobby areas, restaurants, public restrooms, elevators, and service areas including employee locker rooms, offices and Housekeeping department.

Job involves working:

• under variable temperature conditions
• under variable noise levels.
• outdoors/indoors.
• around fumes and/or odor hazards.
• around dust and/or mite hazards.
• around chemicals.
• around bio-hazards.

KEY RELATIONSHIPS:

Internal:                      Director of Housekeeping, Assistant Director of Housekeeping, Housekeeping Manager, Floor Supervisors, Floor Attendants, Linen/Laundry Staff and Engineering.

External:                    Hotel guests/visitors and fellow associates.

ESSENTIAL JOB FUNCTIONS

1. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
2. Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
3. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
4. Maintain positive guest relations at all times.
5. Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
6. Resolve guest complaints, ensuring guest satisfaction.
7. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
8. Ensure security of any assigned keys and beeper.
9. Review assignment sheet and update completed assignments.  Check with Supervisor and Housekeeping office for additional assignments throughout the shift.
10. Review assigned area and complete general removal of any trash or debris.
11. Stock cleaning carts with designated supplies and equipment.
12. Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
13. Clean designated areas with proper chemicals, tools and equipment.
14. Ensure that nothing is stored in stairwells.
15. Transport any food and beverage trays/items in public areas to service areas.
16. Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
17. Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor.  Dust and polish all woodwork.
18. Remove all dust, debris and foreign particles from upholstered furniture, including in crevices and under cushions.
19. Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs and air vents.
20. Clean all lamps, light fixtures and light switches; check for proper working condition.
21. Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
22. Remove dust, grease and smears from house/public phones and reposition properly.  Replace soiled/damaged phone books.
23. Remove dust on drapes weekly and realign to correct position daily.
24. Inspect condition of planters and plants; remove debris, polish planters.
25. Remove dust, dirt, marks and fingerprints from doors and doorframes.
26. Remove stains, scuff marks, and dust from baseboards, ledges and corners.
27. Polish all brass surfaces.
28. Empty trash containers, ashtrays and ash urns in public areas.
29. Empty vacuum cleaner bags, replace and clean machines.
30. Remove soil, dirt, soap build-up and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors.
31. Replace facial and toilet tissues, paper hand towels and soaps in correct amount and location.
32. Sweep front entrance daily.
33. Report any damages or maintenance problems to the Supervisor.
34. Turn over any lost and found items to the Supervisor.
35. Ensure security of hotel property.
36. Ability to operate and use carpet cleaning equipment, vacuums, wet vacs and carpet chemicals.
37. Clean all hotel restaurants’ sitting areas, floors, booths, windows, glass, chrome, lights and chairs.

SECONDARY JOB FUNCTIONS

1. Assist Floor Attendant as assigned.
2. Stock public area closets.
3. Ensure that all floor care equipment is clean and in working order.