What are the responsibilities and job description for the AV Service Engineer position at Peace of Mind Technologies, LLC?
New York
Peace of Mind Technologies (POM), is currently searching for a qualified, enthusiastic, hard-working and driven Audio Visual (AV) Service Engineer that embodies POM core values to join our Company.
About You
You are skilled and innovative in your field. You are a team player that works effectively in high pressure situations, driven to stay on schedule and complete a project on time.
About Us
Peace of Mind Technologies, LLC is a leading provider of low-voltage technology solutions, specializing in security and audio-visual systems. We work with clients across various industries, delivering top-tier AV solutions with a commitment to innovation and customer satisfaction. We are seeking a skilled AV Service Engineer to join our team and ensure seamless operation and maintenance of our AV systems.
Job Responsibilities
- Diagnose, troubleshoot, and repair audio-visual systems, including video conferencing, digital signage, control systems, and integrated AV solutions.
- Perform on-site and remote technical support for AV installations and service calls.
- Conduct routine system maintenance, firmware updates, and configuration adjustments.
- Collaborate with project managers, technicians, and clients to provide expert guidance on system performance and upgrades.
- Document service activities, system configurations, and resolutions in the company database.
- Train end-users and clients on AV system functionality and best practices.
- Stay up to date with the latest AV technology, industry standards, and best practices.
- Ensure compliance with safety protocols and company policies when working on-site.
Qualifications & Skills
- Experience: 3 years of experience in AV service, installation, or technical support.
- Technical Knowledge: Expertise in AV signal flow, control systems (Crestron, Extron, AMX), video conferencing platforms (Zoom, Microsoft Teams, Webex), and audio DSPs (Biamp, QSC, BSS).
- Certifications (Preferred): CTS, CTS-I, CTS-D, Crestron, Extron, Biamp, or similar AV industry certifications.
- Skills: Strong troubleshooting abilities, proficiency with testing tools, and knowledge of networking fundamentals (IP addressing, VLANs, PoE).
- Communication: Excellent interpersonal skills and the ability to explain technical concepts to non-technical users.
- Physical Requirements: Ability to lift and move AV equipment, work at heights, and travel to client sites as needed.
- Education: Associate’s or Bachelor’s degree in a relevant field is a plus.
Benefits Include:
- $115,000 - $125,000 Annual Salary
- Health, dental, and vision insurance
- Life Insurance
- 401(k) with company match
- Generous paid-time-off policy
- Pre-tax Commuter Benefit
- Ongoing training and career development opportunities
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $110,000 - $125,000
