What are the responsibilities and job description for the Senior Sales Operations Manager position at Peace of Mind Technologies, LLC?
Peace of Mind Technologies LLC, (POM), is currently seeking a Senior Sales Operations Manager to join our dynamic team and support the scaling of our sales organization.
About the Role
As the Senior Sales Operations Manager, you will play a pivotal role in optimizing sales processes, providing insights through data analysis, and ensuring alignment between sales and other business functions. You will work closely with the VP of Sales and other senior leaders to develop and implement operational strategies that drive revenue growth, improve efficiency, and enhance the customer experience.
About Us
Peace of Mind Technologies, LLC (POM) is New York’s premier systems integrator for security and surveillance technology. Specializing in high-tech systems, cloud-based software services and audio/video solutions for thousands of businesses, schools and properties in the greater New York Metropolitan area, POM’s diverse client roster comprises a wide range of prestigious and well-known organizations. Founded in 2002, POM has handled more than 2,000 site installations, primarily focused on large offices, retail, hospitality, health care, education, and real estate (commercial, luxury residential and hi-rise).
Responsibilities
- Sales Process Optimization:
- Lead the development and continuous improvement of sales processes to increase efficiency and effectiveness across the sales organization.
- Identify opportunities to streamline workflows, reduce bottlenecks, and implement automation tools that increase sales productivity.
- Data Analysis & Reporting:
- Provide actionable insights through sales analytics, reporting, and forecasting to support decision-making.
- Track and analyze key sales metrics, including pipeline health, conversion rates, sales cycle time, and win/loss ratios.
- Create regular sales performance reports for the executive team, ensuring data-driven decisions.
- Sales Forecasting & Budgeting:
- Lead sales forecasting efforts, working closely with sales leadership to predict future revenue, identify trends, and plan for resource allocation.
- Collaborate with Finance to ensure accurate revenue forecasting and budget adherence.
- CRM & Systems Management:
- Oversee the management and optimization of the company’s CRM (e.g., Salesforce, HubSpot), ensuring data integrity and best practices.
- Ensure that sales teams are trained on CRM systems, best practices, and efficient use of sales tools.
- Cross-Functional Collaboration:
- Act as a liaison between sales, marketing, finance, and customer success to ensure alignment across departments.
- Work closely with marketing to ensure effective lead management, nurturing, and seamless handoffs from marketing to sales.
- Sales Compensation & Incentives:
- Manage the sales compensation structure, ensuring that the incentive program aligns with company objectives and drives desired behaviors.
- Partner with HR and finance teams to manage commission structures and sales performance tracking.
- Sales Enablement:
- Work with sales leadership to identify areas where sales teams need additional training, tools, or resources.
- Support the creation and implementation of sales enablement initiatives that improve the effectiveness of the sales team, including onboarding programs and ongoing training.
- Project Management:
- Manage and lead sales operations projects, ensuring timely execution and alignment with organizational goals.
- Identify and implement new tools, technologies, or practices to optimize sales performance.
Desired Skills and Experience
- Experience: 5-8 years in Sales Operations, Revenue Operations, or a related role, with a focus on B2B services or technology companies. Experience managing cross-functional teams and driving process improvements.
- Leadership: Proven track record of working with senior sales leaders, collaborating with cross-functional teams, and managing sales processes.
- Analytical Skills: Strong proficiency in data analysis, sales reporting, and forecasting. Ability to use data to inform decision-making and make strategic recommendations.
- CRM Expertise: Extensive experience with CRM platforms (e.g., Salesforce, HubSpot, Zoho CRM), including managing data integrity and driving adoption.
- Sales Strategy: Deep understanding of the sales cycle, from lead generation through to closing deals. Ability to translate business objectives into operational strategies.
- Problem-Solving: Strong analytical and critical thinking skills, with a demonstrated ability to identify problems and propose actionable solutions.
- Project Management: Ability to manage multiple projects simultaneously and drive execution across teams.
- Communication: Excellent verbal and written communication skills. Ability to present complex data and insights to executive teams in a clear and actionable way.
- Advanced Excel Skills: Strong Excel skills and proficiency with business intelligence tools (e.g., Power BI, Tableau).
Preferred Qualifications:
- Bachelor’s degree in Business, Marketing, Finance, or a related field (Master’s degree or MBA is a plus).
- Experience in Salesforce or other advanced CRM platforms, as well as familiarity with sales automation tools like Outreach, PandaDoc, Salesloft, or similar platforms.
- Experience managing or mentoring a small team within Sales Operations.
- Familiarity with marketing automation tools (e.g., HubSpot, Marketo) is a plus.
Does this sound like you?
Benefits Include:
- $100,000 - $125,000 base salary plus bonus/commission
- Health, Dental, and Vision Insurance
- Life Insurance
- Voluntary Disability Insurance
- 401k plan with matching contribution
- Generous paid-time-off policy
- Pre-tax Commuter Benefit
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $100,000 - $125,000
