Business Analyst

Summary

Analyze business practices to educate and assist employees in utilizing systems to improve practices. Provide training on new and existing application functions. Assist employees by troubleshooting and supporting business applications. Develop and maintain reports.

Essential Duties and Responsibilities

The following is not intended to cover each aspect of the position as the scope and duties of a given position may change or be temporarily altered based on the business needs. The basic requirement of every position is to perform all tasks as assigned by the supervisor.

• Analyzes business practices and performs workflow analysis.
• Recommends and implements quality improvements to increase efficiency and functionality of software applications.
• Documents, prioritizes and tracks requests (changes, enhancements, etc.) and coordinates with management.
• Utilizes project management best practices to manage projects and project schedules.
• Conducts project meetings.
• Documents applications, procedural specifications and user manuals.
• Maintains current technology expertise.

• Understands current business and operational processes for all business units.
• Provide functional support for personnel and facilitates resolution of system problems.

• Train personnel on new features, configurations, business processes and procedures.
• Define test strategies, test plans and test scripts for new configuration, updates, and process changes. Facilitate test processes to ensure quality assurance. Work with users to ensure sufficient testing is performed.
• Develops, enhances, and tests reports based on specifications.
• Writes simple to moderate structured query language (SQL) queries.
• Coordinate upgrades of software applications.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school or equivalent; Four year certificate from college or technical school; or equivalent combination of education and experience. Two plus years of application support, business knowledge and/or combination of the two. Strong interpersonal and communication skills with all levels of management and with fellow employees.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, and other employees.

Mathematical Skills

Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.

Certificates, Licenses, Registrations

Valid Florida Driver's license

Other Skills and Abilities

• Proficient use of Microsoft Office, Outlook, MS Visio, MS Access, Crystal Reports, Query and other report tools.
• Language (SQL) skills, Microsoft SQL Server and database management skills required.
• Software configuration and analysis experience preferred
• Ability to multi-task and resolve issues in a timely manner required.
• A high degree of initiative and creativity while being detail oriented
• Adept at applying troubleshooting and problem solving techniques
• Excellent communication, presentation, and facilitation skills
• Strong interpersonal skills, with the ability to express technical information clearly and simply.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Ability to meet deadlines

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works near moving mechanical parts and is regularly exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

External Contacts

• Vendors: Contact vendors for software and hardware evaluation, purchase and maintenance
• Computer Services: To discuss problems with system and to discuss enhancements
• Professional associations: Related to business technology fields.