What are the responsibilities and job description for the Account Manager position at Peace+?
Company Description
Peace located in Burlington, MA, offers professional facility services including cleaning, disinfection, and maintenance for commercial, institutional, and industrial clients. With expertise in building maintenance, audit and consulting services, and specialized services, we are committed to optimizing maintenance processes and providing comfortable, clean, and safe spaces for all stakeholders. Trusted by major clients in public and private sectors, we are dedicated to offering impeccable service as "Your facility services partner."
Role Description
This is a full-time on-site role for an Account Manager at Peace . The Account Manager will be responsible for overseeing client accounts, managing service delivery, and building strong client relationships. Day-to-day tasks include conducting needs assessments, optimizing maintenance processes, and ensuring client satisfaction.
Qualifications
- Strong customer service, communication, and interpersonal skills
- Experience in account management, client relationship management, and service delivery
- Knowledge of facility services, maintenance processes, and industry standards
- Ability to analyze data, identify trends, and make strategic recommendations
- Proficiency in Microsoft Office suite and CRM software
- Excellent organizational and multitasking abilities
- Bachelor's degree in Business Administration, Facility Management, or related field
