Applications Systems Analyst Associate- Epic MyChart (remote)

Description

Job Description

PeaceHealth is seeking an Applications Systems Analyst Associate for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $30.83 – $46.23. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Responsible for the day-to-day application support needs of our internal customers. Researches and investigates the business processes within the department.

Details of the Position:

• Consults with customers to understand workflows, processes, and gathering business requirements to support the business needs. Translates business requirements into functional and technical specifications.
• Identifies and resolves issues under moderate guidance and supervision. Partners with peers and Sr. Analysts to reach resolution. Builds relationships with customers and business partners by following through on minor to complex tasks to ensure proper resolution.
• Reviews work daily to establish priorities and distinguish important and urgent tasks with moderate guidance.
• Troubleshoots and thoroughly documents application issues, business requirements and workflows and prepare and communicate solution design options.
• Participates in testing, performs the tests and debugs the application to ensure the system functions as designed and meets end-user requirements.
• Maintains system documentation in an up-to-date and orderly manner. Assists in the development of support documentation for end-user guidance, per department standards, and submits system changes following department change management procedures and protocols.
• Performs application support activities in accordance with defined procedures and processes under moderate supervision.
• Analyzes, investigates, troubleshoots and responds to support tickets via phone calls, emails and ticketing system with guidance of Analyst or Sr. Analyst as needed.
• Provides troubleshooter on-call support (day/evening) on a rotational basis.
• Participates in analysis and design projects as requested.
• Performs other duties as assigned.
  
  

What You Bring:

Education

• Bachelor's Degree Required: Computer Science. Or equivalent knowledge and skills obtained through a combination of education, training, and experience Or
• Bachelor's Degree Required: Clinical. Or equivalent knowledge and skills obtained through a combination of education, training, and experience Or
• Bachelor's Degree Required: Business. Or equivalent knowledge and skills obtained through a combination of education, training, and experience
  
  

Experience

• Minimum of 1 years related business experience with ability to work on information technology projects facing PeaceHealth
• Experience working with software and hardware technology including designing, configuring, training, or implementing applications, through job experience or education.
• Preferred: Healthcare operations background and
• Preferred: Experience with clinical or business workflow analysis for the development of electronic solutions with assigned application and
  
  

Credentials

• Preferred: Certifications relevant to supported applications
  
  

Skills

• Strong Knowledge of MS Office and Backoffice client applications (Required)
• Close attention to detail and improves the overall customer experience. (Required)
• Ability to work as part of a team in a collaborative manner. (Required)
• Communicates professionally and precisely, verbally and in writing, with all levels of personnel, including senior management. (Required)
• Ability to manage priorities and complete assigned tasks according to established timelines and deadlines and demonstrates flexibility when priorities change. (Required)
  
  

Department / Location Specific Notes

For positions that required Epic Application Support: Epic certification/experience highly preferred; may be required within a specific time parameter post hire.

Working Conditions

Lifting

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
  
  

Environmental Conditions

• Predominantly operates in an office environment.
  
  

Mental/Visual

• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
  
  

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.