Patient Access Representative - Pediatrics

PeaceHealth is seeking a Patient Access Representative - Pediatrics for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $23.94 – $32.32. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

DETAILS OF THE POSITION:

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.

• Collects patient balances, co-payment, co-insurance, or other payment types.

• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.

• Responds to customer’s inquiries.

• Assists with departmental coverage as needed.

• Manages daily appointment schedules which may include reminder calls and calling all referrals.

• May transport patients utilizing escort or wheeled transport equipment.

• Performs other duties as assigned.

WHAT YOU BRING:

• High School Diploma preferred or equivalent.

• Minimum of 1 year Required: Medical office or related customer service experience.

• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook.

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)

• Knowledge of insurance process and regulations. (Preferred)

• Must be able to manage conflict effectively and professionally. (Required)

• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)

• Good customer service skills and good interpersonal skills. (Required)

• Strong background in customer service may be considered in lieu of medical office or related experience.

• May work with healthcare team to obtain VA/Tricare or State of Alaska Medicaid Authorization for medical care and/or travel, including air or ground transportation and lodging/meals for patients and their escorts (if applicable), who are referred by PeaceHealth to medical facilities in and outside of the State of Alaska.

• When necessary, effectively communicates with care team, VA/Tricare, or State of Alaska Medicaid travel on behalf of patient and referring provider. Maintains VA and/or State of Alaska log; accurately tracking authorization status and voucher usage for stocking adequate supply.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility .

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

For a full description of the position, or for questions, please email Jen Worthington at Jworthington@peacehealth.org or call 360-448-0542.

Salary : $24 - $32