Patient Financial Specialist- remote

PeaceHealth is seeking a Patient Financial Specialist for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $20.09 – $30.11. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Works in remotely supporting onsite patient financial functions reporting to the Supervisor, PFS. Completes account management including patient follow-up, eligibility hearing attendance, and government agency follow-up, as assigned. In addition, works closely and regularly with Care Management to follow up on in-house patients whose financial situation is unclear or has changed since the time of admission.

*Must currently reside in WA, OR, AK, or willing to relocate by date of hire.

Details of the Position:

• Screens patients and processes Financial Assistance Applications by verifying eligibility per PeaceHealth policy and in accordance with the Federal Poverty Level. Make manual adjustments to patient accounts in accordance with Financial Assistance Approvals.

• Communicates with patients via phone, email, MyPeaceHealth, and letters to respond to inquiries or obtain required documents for PeaceHealth’s Financial Assistance Program.

• Develops strong working relationships with representatives from government agencies, including state aid workers, to ensure speedy resolution of cases pending approval and provide any needed documentation to the agency representatives.

• Assist patients with the application process for outreach programs and our obligations to maintain certifications as required by the state(s) and/or contractual obligations. Follow up on all applications and missing information for any program and pursues resolution of pending cases.

• Performs patient outreach to complete any required paperwork or documentation for application or financial assistance. Gathers initial information and submits application to the appropriate program.

• Performs data entry and document all calls. Assists patients with financial assistance and related application and program inquiries by telephone and through written correspondence. Completes adjustments, account notes, and other necessary transaction to facilitate appropriate computer system activity.

• Performs other duties as assigned.

What You Bring:

Education

• College Coursework Preferred: Accounting. or

• College Coursework Preferred: Business. or

• College Coursework Preferred: Medical Terminology. or

• College Coursework Preferred: Communications.

• College Coursework Preferred: Social Work.

Experience

• Minimum of 1 year Required: Experience in collections, customer service, billing or related medical field and

• Minimum of 1 year Preferred: Familiarity with government, commercial and third-party billing

Skills

• Proficient use of computers including MS Office applications (Required)

• Proficiency with 10-key calculators alphanumeric data entry skill (Required)

• Working knowledge of standard office equipment (Required)

• Strong communication skills, both verbal and written (Required)

• Ability to work both independently and interdependently with staff and team members with limited supervision (Required)

• Excellent problem solving and critical thinking skills (Required)

• Excellent customer service skills (Required)

Working Conditions

Lifting

• Consistently operates computer and other office equipment.

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Sedentary work.

Environmental Conditions

• Predominantly operates in an office environment.

Mental/Visual

• Ability to communicate and exchange accurate information.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility .

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

Salary : $20 - $30