What are the responsibilities and job description for the Bicycle Service Writer position at Peachtree Bikes?

Job Description

About Us

Motion Makers is a community-focused bike shop that prides itself on providing exceptional service, high-quality bikes, and an unmatched customer experience. We’re passionate about all things cycling – from mountain bikes to road bikes and e-bikes – and we’re looking for a dedicated Service Writer to join our team. If you’re organized, detail-oriented, and love working with people and bikes, this is the role for you!

Position Overview

As a Service Writer , you’ll be the first point of contact for customers needing bike service and repairs. Your role is to provide outstanding customer service, assess bike issues, write accurate work orders, and communicate effectively with both customers and service technicians. You’ll ensure every customer leaves confident in their bike’s care and excited to ride.

Key Responsibilities

Customer Interaction : Greet customers warmly and listen to their service needs, whether it’s a simple tune-up, a repair, or a major overhaul.
Work Order Creation : Diagnose and record bike issues accurately while providing detailed work orders for technicians.
Service Recommendations : Offer expert advice on maintenance needs, part replacements, and upgrades to improve the bike’s performance.
Scheduling : Manage service appointments, prioritize urgent repairs, and ensure timely delivery of completed jobs.
Technical Knowledge : Maintain a strong understanding of bike mechanics, including drivetrain systems, brakes, wheels, and e-bike components.
Team Collaboration : Work closely with service technicians to ensure clear communication and smooth workflow.
Customer Follow-Up : Provide updates on service progress and contact customers when bikes are ready for pickup.
Merchandising Support : Assist in promoting parts, accessories, and service packages that enhance the customer’s cycling experience.

Requirements

Cycling Knowledge : A strong passion for cycling and understanding of bike components and maintenance.

Customer Service Skills : Friendly, approachable, and able to build trust with customers.

Organized & Detail-Oriented : Able to manage multiple work orders and maintain accurate records.

Technical Background (Preferred) : Experience in bike repair or knowledge of mechanical systems is a plus but not required.

Team Player : Willing to collaborate with technicians, sales associates, and other team members.

Communication Skills : Strong verbal and written communication to explain complex repairs in simple terms.

Problem-Solving Ability : Able to think quickly and offer practical solutions for customers’ concerns.

BenefitsBenefits of Joining the Motion Makers Team

Employer-Sponsored Healthcare : Your health is our priority. Enjoy comprehensive healthcare coverage to keep you and your family well.

Paid Time Off : Balance work and life with generous paid time off, giving you the chance to recharge and spend time with loved ones.

Paid Training : We invest in your growth. Receive paid training to enhance your skills and advance your career in the bike industry.

Employee Purchase Programs : Passionate about cycling? Take advantage of significant discounts on the latest bikes and gear through our employee purchase programs.

Employee Growth Plan : Your career development matters to us. Our structured growth plan provides continuous support and opportunities to help you achieve your professional goals.

Profit Sharing Plan : When Peachtree Bikes thrives, so do you. Our profit-sharing plan rewards your hard work and dedication, allowing you to share in the success you help create.

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Bicycle Service Writer

What are the responsibilities and job description for the Bicycle Service Writer position at Peachtree Bikes?

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