Event Operations Manager

Position Summary

The Event Operations Manager focuses on oversight of event and business operations, ensuring seamless coordination between departments, and maintaining our high standards for service and venue presentation to execute events to the highest standards. The Event Operations Manager will work closely with the Director of Events, Staffing Manager, Kitchen Manager, Executive Chef, and Facilities Manager to ensure our events are executed to Peachtree's impeccable standards while continuously improving processes.

Responsibilities

Venue and Event Management:

• Oversee the resetting of venues, ensuring that all glassware, flatware, and other materials are returned to the proper location.

• Collaborate with the Facilities Manager to ensure facility flips and all event details are addressed promptly and that inventory (flatware, china, beverage stations, etc) is maintained at each venue

• Collaborate with the Facilities team to ensure that venue setups, pack-outs, and logistical coordination are executed smoothly for both on-site and off-site events via oversight and final verification for these processes.

• Works with the Staffing, Event Coordination, and Facilities teams to ensure venues are prepared for tours.

Inventory and Equipment Management:

• Establish equipment pars for each venue and complete purchases for new equipment/materials necessary to get the company up to speed - maintain this level of preparedness by monitoring inventory levels on a monthly basis, or more frequently as the business might demand, and ensuring alignment with event needs and company resources.

• Take ownership of inventory management for event materials and equipment, ensuring proper tracking and timely updates to the team.

• Work with Facilities Manager to establish new pack sheet protocols, then ensure that pack sheets are completed accurately and that all necessary materials are properly organized for each event before departing from Pomme.

• Provide oversight, along with Director of Events, Facilities Manager, and Kitchen Manager, to ensure dishware and borrowed equipment/materials are returned to the appropriate venue

Special Event Coordination:

• Oversee and execute menu development, BEO and floor plan creation, food service expedition, and invitations for Tastings

• Coordinate and plan packaging and ordering supplies, and work with Kitchen to execute production of special events.

• Continue working with Mr. Stern for meals and grocery deliveries.

• Adjust logistics and inventory based on changing event requirements, ensuring all needs are met while maintaining operational efficiency.

Administrative Oversight:

• Work with the Sales Administrator to oversee Event Binder Management and ensure accurate documentation, jumping in when necessary to create event binders.

• Managing office supplies and special needs of coordinators for events, often in collaboration with the Sales Administrator. 

• Prepare or delegate the preparation of Landlord Reports, Quarterly Traffic Reports, and other venue-specific reports.

• Oversight of COI management for events, assigned to the Sales Administrator

• Coordinating with the Director of Events to communicate with Venue Managers at Peachtree Venues to discuss ongoing event needs. Conducts follow-ups with venue contacts based on weekly venue check-ins conducted by Director of Events.

Process Implementation: 

• Ensure that operational processes (e.g., setup and teardown procedures, equipment usage) are followed consistently across the team, often in collaboration with HR, Facilities Manager, and the Director of Events. 

• Address real-time operational issues, providing hands-on solutions as they arise during the day to day operations of the company. Remain proactive in resolving any logistical or service problems to maintain seamless operations.

• Writing, maintaining, and updating as necessary Standard Operating Procedures (SOPs) for Operational processes, collaborating with Facilities Manager for Facilities SOPs, and working Director of Events on Events-based SOPs

Team Collaboration:

• Work closely with the Director of Events to improve processes and implement systems for event operations.

• Provide feedback and insights to enhance operational efficiency across the company.

• Lending assistance to the kitchen team during peak periods, when needed, providing regular functions of the role are completed in a timely manner.

Qualifications

• Proven experience in event operations or a related field, with at least 3-5 years of hands-on experience in event management, catering, or hospitality.
• Strong organizational and multitasking abilities with attention to detail.
• Ability to manage multiple moving parts of an event, from inventory control to client-specific requests.
• Excellent communication skills, both verbal and written.
• Experience with inventory management systems and process development.
• Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude.
• Familiarity with event industry standards, including RAMP and PLCB certifications, is a plus.
• Ability to lift and carry materials for events, as needed, as well as stand, bend, and move around event spaces for extended periods.