Director of Food & Beverage - Embassy Suites Gulf Shores Beach Resort

Job Details

Description

The Director of Food & Beverage at Embassy Suites Gulf Shores Beach Resort is responsible for the overall management, coordination, and profitability of all food and beverage operations within the resort. This includes overseeing three distinct dining outlets, as well as the breakfast, lunch, and dinner services provided to hotel guests. Additionally, the Director will oversee catering and event services for the hotel’s 10,000 sq ft of meeting and event space. The role will involve strategic planning, budgeting, staff management, menu development, and the creation of promotional initiatives to maximize revenue while ensuring exceptional guest satisfaction and operational excellence.

Key Responsibilities

• Food & Beverage Operations:
• Oversee the daily operations of all food and beverage outlets, ensuring consistent quality, presentation, and guest service.
• Manage the breakfast, lunch, and dinner services to ensure they meet the needs of both in-house guests and other visitors.
• Ensure that all food and beverage outlets meet the company’s standards for quality, service, and presentation.
• Develop and maintain effective operational procedures to optimize efficiency and minimize waste in all food and beverage operations.
• Menu Development & Innovation:
• Work with the culinary team to create seasonal and innovative menus for all outlets, ensuring they meet guest preferences and seasonal trends.
• Implement changes to menus or offerings based on guest feedback, sales trends, and market demands.
• Ensure menu offerings are in line with the hotel’s brand, local tastes, and dietary requirements of guests.
• Catering & Event Management:
• Manage the food and beverage operations for the hotel’s meeting and event spaces, including catering for conferences, weddings, banquets, and other events held within the 10,000 sq ft of meeting space.
• Collaborate with the Sales & Event team to coordinate seamless execution of events, ensuring that food and beverage service meets the needs of clients and exceeds guest expectations.
• Oversee event planning, logistics, and staffing for large events, ensuring timely delivery and superior quality of food and beverage offerings.
• Financial Management & Budgeting:
• Prepare and manage the food and beverage department budget, ensuring cost control, accurate forecasting, and profitability.
• Track and analyze revenue, costs, and profit margins, making adjustments to pricing or operational processes to achieve budgetary goals.
• Work closely with the General Manager and Executive Team to set and review financial goals for the department.
• Monitor inventory levels, ordering, and supplier relationships to ensure cost-effective purchasing while maintaining quality standards.
• Staff Management & Development:
• Recruit, hire, train, and supervise food and beverage personnel, ensuring the team is well-equipped to deliver exceptional service.
• Provide ongoing coaching, mentoring, and performance evaluations for all team members, ensuring the highest standards of service and operational efficiency.
• Foster a positive and team-oriented work environment, ensuring a high level of staff morale and engagement.
• Ensure compliance with labor laws, health regulations, and safety protocols.
• Guest Satisfaction:
• Lead by example in creating a guest-focused culture, ensuring that all food and beverage services meet or exceed guest expectations.
• Handle guest feedback and concerns promptly, taking corrective actions when necessary to ensure satisfaction.
• Regularly assess guest satisfaction through surveys, reviews, and direct feedback, using insights to continually improve service delivery.
• Marketing & Promotions:
• Collaborate with the marketing team to develop promotional campaigns and special events designed to attract guests and increase food and beverage sales.
• Stay current on food and beverage trends, customer preferences, and competitor offerings to create innovative promotions and seasonal menus.
• Utilize online platforms and hotel events to promote food and beverage offerings, creating awareness and driving revenue.
• Compliance & Standards:
• Ensure compliance with all health, safety, and sanitation regulations in all food and beverage operations.
• Oversee the maintenance of food safety and cleanliness standards, conducting regular audits and inspections.
• Ensure all staff are properly trained in food safety procedures, including safe food handling, alcohol service, and emergency response protocols.