What are the responsibilities and job description for the Front Desk Supervisor position at Peachtree Group Hospitality Management?
About Us:
Bellasera Hotel is the newest luxury boutique hotel in Paso Robles, blending the charm of wine country with the exceptional service of the Hilton Tapestry Collection. As we open our doors, we are building a passionate team dedicated to delivering personalized, memorable guest experiences.
We are seeking an experienced Front Desk Supervisor to help lead our front desk team, ensuring seamless daily operations, outstanding guest service, and an elevated hospitality experience.
Key Responsibilities:
- Oversee front desk operations, ensuring smooth check-in/out experiences and exceptional service.
- Lead and support Front Desk Agents, providing training, guidance, and motivation.
- Handle guest inquiries, concerns, and special requests with professionalism and efficiency.
- Maintain accurate reservations, billing, and reports using Hilton’s property management system.
- Assist in scheduling, shift coverage, and staff performance evaluations.
- Collaborate with other departments to ensure a seamless guest experience.
- Uphold Hilton and Bellasera Hotel brand standards, creating a warm and welcoming environment.
Qualifications:
- Previous front desk or hotel experience required; supervisory experience preferred.
- Strong leadership, problem-solving, and multitasking abilities.
- Exceptional communication and customer service skills.
- Proficiency in hotel reservation systems (Hilton PEP experience is a plus).
- A team player with a passion for hospitality and guest satisfaction.
- Flexible availability, including weekends, evenings, and holidays.
Pay and Benefits:
Pay Rate: $22.50/hour
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Ready to be part of something special? Apply today and help shape the future of Bellasera Hotel!
Salary : $23
