What are the responsibilities and job description for the Guest Service Agent - 3p-11p position at Peachtree Group Hospitality Management?
At Hampton Inn Indianapolis Downtown, we believe what we do each day truly does makes a difference in people's lives. We provide our guests a home away from home and treat them like our family. We offer great benefits for our team (FREE downtown parking, competitive wages, medical, dental, vision, life, incentives and bonuses). We offer an inclusive, fun, and safe environment. The icing on the cake? We get to come to work in a beautiful historic building that's full of charm in the heart of Downtown Indianapolis!
This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.
We are looking for an experienced agent to work the 3pm - 11pm shift, 5 nights a week.
