Starbucks Lead Barista

Responsibilites:

·       Responsible for role modeling our customer service commitment

·       Follow our customer service commitment (smiling, offering a friendly greeting, learning guests’ names and orders, assuming the best in others, saying thank you) in each interaction

·       Actively seeks to recognize, include, appreciate, support and delight our guest

·       Uses operational tools and training to develop coffee/product knowledge and helps our guest find their favorites

·       Connect guests with events and offers by staying informed about relevant information

·       Accurately rings customer orders and follows proper cash handling procedures

·       Maintain a calm demeanor during periods of high volume or unusual events

·       Contributes to positive team environment

·       Follows Starbucks and Peachtree operational policies and procedures including those for cash handling and safety/security

·       Maintain a clean and organized workspace

·       Provide quality beverages, and food products consistently by adhering to all recipe and presentation standards

·       Follow health, safety, and sanitation guidelines for all products and equipment

·       Maintain regular and punctual attendance

·       Assist with training

• Provide feedback to store manager on team performance during shift
• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team performance

·       Develop positive relationships with team by understanding and addressing individual motivation, needs and concerns.

·       Execute store operations during scheduled shifts.

·       Organize opening and closing duties as assigned.

·       Follow all cash management and cash register policies and ensures proper cash management practices are followed by shift team

·       Follow up with baristas during the shift to ensure the delivery exceptional customer service for all guests.

·       Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.

·       Utilizes operational tools to achieve operational excellence during the shift.

Job Qualifications and required skills

·       Customer service experience in a hospitality or restaurant environment  - 1 year      

• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers 
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

·       Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

·       Meet store operating policies and standards

·       Ability to prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients

·       Ability to direct the work of others

·       Ability to learn quickly

·       Effective oral communication skills

·       Knowledge of the restaurant and hospitality environment

·       Strong interpersonal skills

·       Ability to work as part of a team

·       Ability to build relationships