Starbucks Store Manager

Location: Embassy Suites Gulf Shores, AL

Starbucks is known for developing extraordinary leaders who drive business success by doing the right thing for partners (employees), customers and communities – globally. As a Starbucks leader you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a positive difference every day, and you inspire others to do the same.

Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities. They delight and uplift customers through a human connection. Their work goes beyond a perfectly made beverage; it’s about human connection. They enjoy being able to achieve these aspirations autonomously, while leveraging our world class brand and business practices.

Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:  

• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
• Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
• Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.

Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:

• Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
• Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.

Business Requirements - Providing functional expertise and executing functional responsibilities:

• Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
• Solicits customer feedback and proactively researches local markets to understand customer and community needs.
• Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
• Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments.
• Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.

Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams:

• Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives.
• Challenges and inspires partners to achieve business results.
• Challenges and inspires team members to achieve business results.
• Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, cultural nuances, needs and concerns. Challenges and motivates partners to achieve business results.
• Ensures partners adhere to legal and operational compliance requirements.
• Ensures team members adhere to legal and operational compliance requirements.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.
• Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.

Required education and experience

• 3 years retail / customer service management experience or 4 years of US Military service
• Strong organizational, interpersonal and problem solving skills
• Entrepreneurial mentality with experience in a sales focused environment
• Strong leadership skills and the ability to coach and mentor team partners with professional maturity
• Minimum High School or GED
• College degree in business or a closely related field may substitute for a portion of the required experience preferred