What are the responsibilities and job description for the Housekeeping Supervisor position at Peachtree Hospitality Management?
The Housekeeping Supervisor will be responsible for the daily ownership and operational execution of the Housekeeping Department. The Housekeeping Supervisor must be comfortable communicating with guests they encounter, as well as the housekeeping staff to efficiently service guest rooms. Teamwork among all housekeeping staff, as well as the ability to perform the daily tasks required for the position, form the foundation on which each individual is able to develop and succeed within the department.
The Housekeeping Supervisor will have the opportunity to lead and inspect rooms, ensuring guest rooms are comfortable, inviting, and clean.
As a Housekeeping Supervisor, you would be responsible for leading, training and supervising Room Attendants and House persons in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
- Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
- Train, direct the work of, resolve issues / problems, and coach and counsel the housekeeping team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Build strong relationships and liaise with all other department's especially front office, reservations, etc.
- Cleaning and servicing assigned rooms or areas according to established standards and procedures including
- Clean and arrange guest rooms to hotel standards for guest arrival
- Clean and maintain common areas of the hotel
- Perform laundry duties as necessary
- Stock and maintain housekeeping supply rooms
- Ensure a high level of customer service is performed at all times
- Assist guests with requests and questions as necessary
- Report any damages or repairs needed to management
- Report all lost and found items to the Housekeeping Manager
- Lead, train and supervise Room Attendants and House persons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards.
- Assess inventory of, assign for cleaning, and inspect rooms.
- Verify and report status and / or discrepancies of rooms.
- Monitor stock rooms and carts and designated inventories.
- Communicate and coordinate with Engineering / Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas.
- Perform Room Attendant and / or House person duties, as needed.
- Ability to inspect 25 to 80 rooms per day.
- Ability to clean rooms, when needed
- Physically able to move and / or operate large objects, such as housekeeping carts, suite furniture, large bags of linen, vacuum cleans and boxes of inventory
- Knowledge of and ability to operate a computer.
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
