Program Administrator

Job Title: Program Administrator                        Reports To: Taylor King

Department: Program Operations                       Hours: 24 hours per week

Job Type: Part-Time/Contract                           Pay: Starting at $18 per hour

Location: Spokane, WA (Hybrid)   

About Peak 7 Adventures: Peak 7 Adventures is a faith-based non-profit organization

dedicated to providing outdoor adventure experiences to under-resourced youth. Our mission is

to help young people build confidence, develop leadership skills, and foster a love for the

outdoors.

Job Summary: The Program Administrator will support Peak 7 Adventures’ programs by

managing client communications, overseeing inside sales, and assisting with outside sales. This

role involves utilizing client software, maintaining warehouse cleanliness, supply stock,

managing trip schedule, coordinating volunteers and handling billing tasks. The ideal candidate

will possess excellent written and verbal communication skills and be comfortable with making

cold call sales and as the primary point of contact for trip bookings. A strong focus on detail

orientation and proactive information gathering is essential for the successful execution of this

role. The daily schedule will vary from during the year. Fall through Winter are focused on

managing snowshoe bookings and summer trip sales. Early Spring is when our rafting and

programs start to ramp up with the End of May beginning the program season.

Key Responsibilities:

● Program Sales: Oversee inside sales, including conducting outbound emails, texts and

calls to clients to book trips for the year.

● Resource Allocation: Manage program resources, ensuring available vehicles are on

insurance and equipment is stocked, menu creation, and allocation of staff or equipment.

● Client Communication: Serve as the primary contact for program-related inquiries,

gathering client details, trip goals, trip bookings, sending out waiver forms and trip

itineraries. Ensuring accurate client count is captured after a trip, for invoice and trip

credit update.

● Reporting and Documentation: Creating trips in customer software and keeping email

communications logged, documentation, and reporting to senior management any

issues with client accounts including late payment, poor performance report etc.

● Detail Orientation: Exhibit a high level of attention to detail in tracking daily operations

and program activities, ensuring accuracy and completeness in all documentation and

reports.

● Proactive Fact Gathering: Actively gather and analyze facts and data related to

day-to-day trips and activities, identifying group leaders and updating client contacts.

● Compliance and Quality Assurance: Ensure that all program activities adhere to

organizational policies, industry standards, and regulatory requirements.

● Team Collaboration: Work closely with program staff creating trip itineraries and

communicating that information, updating volunteer records and emailing trip signups,

and engaging volunteers at last minute requests to resolve trip support.

● Volunteer Coordination: Ensuring all Peak 7 volunteers are sent communications

regarding upcoming trips, training and updating volunteer contact info. Following up with

volunteers who signed up for trips but have not confirmed the week of.

● Program Support: Provide support to seasonal program staff and volunteers, ensuring

they are equipped with trip itinerary and supplies to perform their roles effectively.

Fielding evening calls and being the on-call support at times when other staff is in the

field.

Qualifications:

● Faith: Recognize and agree with Peak 7’s statement of faith

● Experience: Preferred office experience (sales and billing experience a plus)

● Skills: Strong organizational and time-management skills, excellent written and verbal

communication and interpersonal abilities. Ability to work in a hybrid work environment,

meet measurable sales goals and strong sales skills engaging clients for trip bookings

● Detail-Oriented: Demonstrated ability to focus on detailed aspects of daily operations

and documentation

● Proactive: Proven track record of proactively gathering and analyzing data to support

program efficiency and effectiveness

● Knowledge: Has some relevant outdoor experience and is interested in learning more

Preferred Attributes:

● Proven ability to manage multiple projects simultaneously

● Experience working with diverse teams and stakeholders

● Strong analytical and problem-solving skills

● Ability to adapt to changing priorities and work under pressure

● Outgoing personality who understands and believes in the mission of Peak 7

Requirements:

● Personal commitment to Jesus Christ demonstrated in your life and alignment and

agreement with Peak 7’s Statement of Faith.

Benefits:

● Competitive salary starting at $18/Hr - 24 hrs/week

● Generous Holiday and paid time off policy

● HRA participation after 90 days of employment and IRA participation

● Participating in training and helping to facilitate day trips

● Wilderness First Responder Certification in 2nd year of employment

How to Apply:

Interested candidates should submit their resume, three references (two professional and one

personal) and a cover letter to: Jenny.weddle@peak7.org. Please note that applications over LinkedIn will not be accepted.