What are the responsibilities and job description for the Customer Service Representative position at Peak Auto Storage?
Job Title: Customer Service Representative
Reports To: Terminal Manager
Job Summary:
Peak Auto Storage has a Customer Service Representative position available for dedicated, friendly, and motivated team members for our 2PM-10 pm shift. You'll greet customers, answer phones, light filing, impound vehicles. Join for great benefits, flexible hours, and on-the-job training.
Job Responsibilities:
- Process incoming calls, outgoing calls, and customer service inquiries.
- Respond to customer inquiries on the telephone and in e-mail.
- Process impounds and releases.
- Must be able to multi-task.
Required Skills:
- Previous experience in a customer service environment.
- Basic computer and data entry skills.
- Must demonstrate attention to detail and ability to follow instructions.
- Familiarity with Microsoft Office.
- Excellent written and verbal communication.
- Ability to multi-task.
- Clean criminal background so clearance can be obtained for a VSF License through Texas Department of Licensing and Regulations.
- Must have reliable transportation to and from work.
- Must be able to pass a drug test and background check.
Physical Requirements:
- Ability to sit, stand, walk, kneel and bend as needed.
- Estimated percentages for each type of activity; Standing 10%, Walking 10%, Sitting 50%, Bending 15%, Kneeling 15%.
- May require sitting for prolonged periods.
- May require walking on unlevel surfaces periodically throughout the day.
- Reaching above shoulder heights, below the waist or lifting as required throughout the work day.
- Must be able to lift up to 70 pounds at times.
Vehicle Management Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
Experience:
- Customer service: 1 year (Preferred)
- Microsoft Office: 1 year (Preferred)
- Phone etiquette: 1 year (Preferred)
Work Location: In person
