Job Details
Job Location Terrazul - Sweetwater, FLPosition Type Full TimeEducation
Level
Not SpecifiedSalary Range $15.00 - $17.50 HourlyTravel Percentage NoneJob Shift Any
Job Category
Real Estate / Property Management
Description
Summary
The Resident Director is responsible for leading the property renewal leasing program in accordance with policies and procedures outlined by PeakMade. This position will work very closely with Property Manager and Regional Manager to set renewal ratio goals and develop strategic plans for achieving budgeted occupancy. In addition, the Resident Director will be expected to provide outstanding customer service, develop and maintain resident retention programs as well as provide leadership and mentorship to the leasing staff.
Business Expertise :
- Proactive team member that can provide leadership and mentorship to the leasing staff
- Knowledgeable in Entrata property management software and experience in sales and / or management in multi-family housing, hospitality, or retail industries
- Self-starter who is highly organized and motivated
What You’ll Do :
Maintain an excellent customer service relationship with residents, prospects and community visitors.Ensure property compliance with national branding, programs and marketing goalsAssist in the recruiting and interviewing efforts of all personnelBuild relationships with Universities and local organizations through presentations, events, etc.Assist Property Manager in implementing safe work practices among staff and ensure all safety programs are implemented and followedWork with the Property Manager to assist on-site staff in building relationships with external customersAdhere to established company standards for screening applicants and guarantors for residencyResponsible for ensuring the team responds to internet leads, answers prospect calls and conducts successful property toursAccurately prepare and have a thorough knowledge of all lease-related paperwork and processingAdhere to established company standards for screening applicants and guarantors for residencyAssist current residents and guarantors with completion of online renewal paperworkAssist residents with the move-in, move-out transfer and lease take over processPrepare and ensure staffing schedules are consistent with community needsLead the team in utilizing established marketing and resident retention strategies to increase renewal ratio and work to achieve and exceed budgeted occupancy percentagesConduct effective weekly team meetingsResponsible for implementing and monitoring effective lease renewal programs by working closely with Property Manager and Regional ManagerProvide training and motivation to staff and ensure group training sessions are conducted as neededResponsible for planning, preparation, and implementation of renewal parties, guarantor property events, and competitionsMaintain thorough product knowledge of the property and competition leasing and retention effortsResponsible for the development and implementation of Resident Programs and monitor effective lease renewal efforts by working closely with Property Manager and Regional ManagerAssist the Leasing Manager with auditing all lease and renewal files for key controls and bonus submission to the Property ManagerMonitor leasing / renewal progress focusing on areas needing additional support to the Leasing ManagerMaintain accurate current resident activity, renewal leasing data, and assist with other computer data entry as necessaryAddress complaints and resolve issues in a timely and professional fashionAssist in monitoring maintenance service responses to ensure a high degree of resident satisfaction.Write up and file services requests from residents upon receipt, and take necessary steps to ensure timely response by appropriate staffParticipate in property inspections, quarterly, move-in and move outContribute to the general upkeep and cleaning of office, common areas and modelPerform various administrative tasks and additional as needed or as directed by Property Manager or Regional ManagerAdditional responsibilities as requiredWhat You’ll Need :
1-2 years leasing experience in multifamily or off-campus student housing experience highly preferredHigh school diploma or equivalent requiredBachelor's degree or proven success in a Leasing Manager position preferredSales and / or management experience in multi-family housing, hospitality, or retail industries preferredHigh energy and organization skills requiredA passion for helping college students find their next homeExcellent verbal and written communication skillsTechnically savvy individual that can navigate through various social media platforms and a familiarity with Microsoft OfficeProficient in Entrata property management software or other similar property management software preferredWhat You’ll Get (Peak Perks) :
Potential monthly commissionHousing discount (varies by property)15 days of PTO 2 additional “Wellbeing Days”Up to 12 weeks paid parental leave one year of diapers, on us401(k) MatchWellness initiatives, health team competitions and reward programs through LiveWell ProgramEmployee Resource GroupsCommitment to leadership training and growth opportunitiesAdditional rewards and recognitionWho We Are
PeakMade Real Estate is an Atlanta-based company that specializes in the management and development of off-campus student housing, multi-family and build to rent communities across the US. Our working environment is fun, collaborative, forward-thinking and purposeful.
PeakMade Real Estate is an Equal Employment Opportunity employer.
PeakMade’s Commitment to Diversity, Equity & Inclusion :
People Matter Most — and we mean all people.
At PeakMade Real Estate, the goal of collaborating to promote diversity and inclusion is at our core. We believe our differences should be celebrated and our experiences should be shared. We believe in creating a culture powered by the acceptance of others and promoting the involvement of everyone. We also believe in owning our responsibility to learn more about the differences that make us stronger, engaging and advocating for marginalized groups of people, and developing mutual respect for each other.
Salary : $15 - $18
