What are the responsibilities and job description for the Customer Service Representative position at Peak Home Performance?
Overview
At Peak Home Performance, we believe every customer interaction is an opportunity to make a difference. As a Call Center Customer Service Representative, you’ll be the friendly voice on the other end of the line, turning questions into answers and challenges into solutions. If you’re a natural problem solver who thrives on connection and communication, this is the role for you!
**What You’ll Do:** As our Customer Service Rep, you’ll be the heartbeat of our customer experience team, ensuring every caller feels heard, valued, and supported. You’ll manage inquiries, solve problems, and create moments of delight with every conversation.
**Responsibilities:**
- Handle inbound calls with professionalism, empathy, and a positive attitude.
- Quickly assess customer needs and provide tailored solutions, from troubleshooting issues to scheduling services.
- Master our products, services, and systems to answer questions confidently and accurately.
- Document customer interactions in our CRM system, ensuring accurate records and smooth follow-ups.
- Foster trust and loyalty by consistently delivering exceptional service and exceeding expectations.
- Identify and recommend additional products or services that enhance the customer experience.
- Work closely with other departments to resolve complex issues and ensure seamless customer care.
**What We’re Looking For:**
- You love connecting with others and have a natural ability to make people feel at ease.
- Resourceful and quick-thinking, you excel at finding solutions to a variety of challenges.
- Strong verbal and written communication skills, with the ability to explain complex ideas clearly.
- Comfortable navigating computer systems, CRM platforms, and phone systems simultaneously.
- Stay calm and focused under pressure while handling high call volumes or escalated issues.
- Previous call center or customer service experience is a plus
**Why Join Us?**
- Competitive hourly pay with performance-based bonuses. $20-23/hr
- Paid training and ongoing professional development opportunities.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Flexible scheduling options to fit your lifestyle.
- A supportive, team-focused culture where your voice and contributions matter.
- Room to grow within a company that values and invests in its people.
**Ready to Answer the Call?** If you’re passionate about helping others and want to be part of a team that values excellence, empathy, and innovation, we’d love to hear from you. Apply today to start a career that’s as rewarding as it is impactful.
Salary : $20 - $23
