What are the responsibilities and job description for the Plumbing Service Manager position at Peak Home Performance?
Overview
Join Peak Home Performance, a premier provider of plumbing solutions dedicated to delivering exceptional service and exceeding customer expectations. With a commitment to excellence and a passion for innovation, we're setting the standard in the plumbing industry. As we continue to expand our operations, we're seeking a talented and experienced Plumbing Service Manager to lead our dynamic team. This person will also be responsible for building this team from the ground up!
**Position Overview:**The Plumbing Service Manager will be responsible for overseeing all aspects of our plumbing service department, ensuring the highest level of quality, efficiency, and customer satisfaction. This role requires strong leadership skills, technical expertise in plumbing systems, and a customer-focused mindset. The ideal candidate will have a proven track record in plumbing service operations, excellent communication skills, and a passion for delivering superior service.
**Key Responsibilities:**- Lead and manage the plumbing service department, including service technicians, dispatchers, and administrative staff.- Develop and implement strategies to optimize service operations, improve efficiency, and enhance customer satisfaction.- Monitor and analyze service performance metrics, including response times, job completion rates, and customer feedback, and make adjustments as needed to achieve targets.- Oversee the scheduling and dispatching of service calls to ensure timely and efficient service delivery.- Provide technical support and guidance to service technicians, including troubleshooting complex issues and recommending solutions.- Cultivate and maintain positive relationships with clients, vendors, and subcontractors to support business growth and development.- Ensure compliance with company policies, industry regulations, and safety standards.- Stay informed about industry trends, technologies, and best practices to drive continuous improvement.- Collaborate with other departments to coordinate resources and support company-wide initiatives.
**Qualifications:**- Minimum of 5 years of experience in plumbing service operations, with a proven track record of success in a managerial or leadership role.
- Master Plumber License required- Strong technical knowledge of plumbing systems, equipment, and components.- Excellent leadership abilities with the ability to motivate and inspire a team.- Excellent communication skills, both verbal and written, with the ability to interact effectively with clients, team members, and stakeholders.- Solid organizational and time management skills with the ability to prioritize tasks and meet deadlines.- Proficiency in computer applications such as Microsoft Office and plumbing service management software.- Valid driver's license and clean driving record.
**Benefits:**- Competitive salary commensurate with experience. (Target OTE: $100,000-$200,000 )- Comprehensive benefits package including health insurance, retirement plans, and paid time off.- Opportunities for career advancement and professional development.- Supportive work environment with a focus on teamwork and collaboration.
Apply now and take the next step in your career as a Plumbing Service Manager with Peak Home Performance! 🚰🔧
