What are the responsibilities and job description for the Front Desk Receptionist position at Peak Internal Medicine?
Overview
We are a small primary care medical office based in Louisville, CO. We have 8 employees including 3 providers and 4 clinic staff who all work very closely together. We serve a community of patients ages 13-97 years old, and have long-standing relationships with our patients and their families. We are looking for a front desk receptionist that wants to be a part of our clinic for many years. Being such a small practice, we highly value positivity in the workplace, as well as a willingness to communicate clearly and effectively with the rest of the team.
The front desk is the face of our clinic! We are seeking a highly organized and friendly Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service while managing a variety of administrative tasks. This role requires strong communication skills, attention to detail, the ability to multitask in a fast-paced environment, and working well in a team environment.
Prior experience in healthcare is a must. Experience in other customer service roles (retail, food service, etc.) is appreciated as well.
Responsibilities
- Hours: 4 1/2 days per week. M, W, Th, F 7:45am-4:45pm with a 30 minute break for lunch; Tu 7:45am-12:15pm.
- Greet and welcome visitors in a positive and professional manner, ensuring a positive first impression.
- Manage incoming calls using phone systems, directing calls to appropriate personnel and taking messages as necessary.
- Schedule appointments.
- Confirm patient insurance information.
- Interface with patients and our 3rd party billing service for patient payment.
- Collect patient copays.
- Collect payment for medical record requests and fax patient records.
- Scan documents into patient medical record.
- Fax documents (clinical notes, referrals, orders, etc.).
- Place and remove documents to/from provider inboxes; route various types documents to their appropriate destination.
- Ensure confidentiality of sensitive information as required under HIPAA laws.
- Assist office staff as needed with keeping the office clean and presentable (wipe down countertops/floors, water plants, etc.)
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Skills
- Experience in front desk operations or similar roles is highly desirable.
- Proficiency in using an Electronic Health Record (EHR) is preferred, with experience using the Epic EHR being ideal.
- Ability to multitask in a fast-paced clinic.
- Familiarity with phone systems and excellent phone etiquette.
- Competent in clerical tasks including data entry with high accuracy.
- Exceptional interpersonal skills with the ability to communicate clearly and professionally with both patients and coworkers.
- Ability to work independently while being part of a team-oriented environment.
Join us as a Front Desk Receptionist at Peak Internal Medicine, where we strive to provide the best quality care for our patients and our community. We look forward to meeting you!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- 401(k)
- Paid time off
- Retirement plan
Schedule:
- Day shift
- Monday to Friday
- No nights
- No weekends
Ability to Commute:
- Louisville, CO (Required)
Ability to Relocate:
- Louisville, CO: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20