What are the responsibilities and job description for the Automotive Service Dept Receptionist position at Peak Kia Littleton?
Job Description
Job Description
Description :
JOB PURPOSE / SUMMARY
The Service Receptionist serves as the first point of contact for customers visiting or contacting the service department, providing exceptional customer service, managing inquiries, and coordinating appointments to ensure a positive customer experience.
DUTIES AND RESPONSIBILITIES
- Greet customers in person and over the phone, addressing inquiries and directing them to the appropriate service advisor or technician.
- Schedule service appointments, coordinating with customers and service advisors to ensure availability and meet customer needs.
- Manage incoming calls and messages, provide information, scheduling appointments, and directing inquiries to the appropriate department or personnel.
- Maintain cleanliness and organization in the reception area, including customer waiting areas and service advisor workspaces.
- Assist service advisors and technicians with administrative tasks, such as data entry, filing, and preparing paperwork for service appointments.
- Handle customer inquiries and complaints professionally and promptly, seeking resolution to ensure customer satisfaction.
- Update customer information and service records accurately in the dealership's database or management system.
- Follow dealership and manufacturer guidelines for service pricing, promotions, and warranty claims.
- Serve as the middleman between insurance company's and advisors and make calls.
- Call customers to let them know if their parts are there, so they can bring their car in to get installed.
- Stay updated on dealership services, promotions, and policies to effectively assist customers and provide accurate information.
- Collaborate with other departments, such as sales and parts, to support overall dealership operations and customer service efforts.
- Checking in all New Delivery Units, checking for damage.
- Writing up new units for Pre-Delivery Inspection.
- Callback follow-up with customers to ensure satisfaction.
Benefits at Peak :
Requirements :
