What are the responsibilities and job description for the Dispatcher - Full Time position at Peak Limousine?
About Peak Limousine
Peak Limo is a family-owned luxury transportation company that was founded in 2005. We are driven to provide exceptional, consistent, and reliable service via our dedicated team of chauffeurs and office staff who exude a Service Heart attitude. We cater to an array of corporate and leisure clients that consists of the airport, private, corporate, vacation, wedding, concerts/tours, and global travel.
Peak Limo is a family-owned luxury transportation company that was founded in 2005. We are driven to provide exceptional, consistent, and reliable service via our dedicated team of chauffeurs and office staff who exude a Service Heart attitude. We cater to an array of corporate and leisure clients that consists of the airport, private, corporate, vacation, wedding, concerts/tours, and global travel.
Dispatcher Responsibilities
- Manage GPS and dispatch chauffeurs for timely service
- Track incoming flights and update/manage arrival times
- Provide great customer service to clients
- Forecast possible timeline challenges and reschedule chauffeurs, make adjustments as needed
- Answer calls from chauffeurs, vendors, affiliates
- Google maps - route trips and assist chauffeurs around traffic challenges
- Oversee chauffeur routes and arrival times to ensure prompt service
- Book new and existing client reservations
- Provide excellent customer service via customer focus phone skills
- Be able to think critically in a fast paced environment
Qualifications
- Must have previous dispatch, customer service/office experience
- Strong communication skills
- Desire to provide excellent customer service to clients and our chauffeurs
- Multi-tasking skills
- Detail Oriented
- Understand global time zones and be able to effectively understand and use military time
- Must be a self motivator and truly understand the "team" mentality
- Critical thinking skills / be able to "think on your feet"
- Work experience - At least 3 years experience in an office environment and/or the similar experience, customer service experience
- 1 year dispatch experience or equivalent skills preferred
- Reliable transportation
- Must pass background check
What we are looking for..
We are looking for someone that is a self starter, someone who is detailed orientation and appreciates timeliness. This position requires someone who is reliable, knows how to work within a high functioning team environment and can deliver great customer service as well.
Compensation
Starting at $17/hour
Starting at $17/hour
Schedule:
Mon-Fri 6 am - 3 pm (Some weekends are required)
Training hours (first few weeks) 10 am - 5 pm
Mon-Fri 6 am - 3 pm (Some weekends are required)
Training hours (first few weeks) 10 am - 5 pm
Benefits
PTO package
Mental Health day - 1 per qtr, mandatory for FT employees*
Pay for performance
Growth opportunities
401k
PTO package
Mental Health day - 1 per qtr, mandatory for FT employees*
Pay for performance
Growth opportunities
401k
Peak Limousine is committed to providing a safe and healthy workplace. We have a 100% smoke-free policy that prohibits smoking and tobacco use in company buildings, vehicles and designated work areas.
Salary : $17
