What are the responsibilities and job description for the Telecommunications Customer Service Associate position at Peak Performance Group, Inc.?
Are you looking to make a long-lasting impact on the business you work with? Looking for a clear path for advancement? Want to be developed along the way? Good with people?
DESCRIPTION :
We are looking for a passionate Telecommunications Customer Service Associate who will partner with and ensure the long-term success of our customers. You will be responsible for developing relationships within your assigned territory, connecting with key decision-makers. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
RESPONSIBILITIES :
Execute day to day sales, marketing, customer service, and campaign management
Excel in our management training program beginning at the Entry Level to Senior Management
Manage the implementation and delivery of a key client’s activity, maximizing performance, return on investment, and identifying the opportunity to expand
Own all problem solving, troubleshooting, client campaign requests, media planning, and key implementations
Build client relationships through service excellence and balance their campaign needs with your proactive approach
Get your hands dirty with team building, growth, and expansion efforts