What are the responsibilities and job description for the BDM - Peak Performance - Kansas City position at Peak Performance Team?
Business Development Center (BDC) Manager – Automotive
We offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. You’ll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication. We only hire the best. If that’s you, then let’s get the conversation started today!
Job Responsibilities
- Oversee daily BDC department operations
- Recruit and train BDC staff
- Understand buying profiles and patterns of typical telephone prospects
- Run daily/weekly/monthly reports and track results
- Prepare individual “call results reports” for BDC staff
- Record and listen to customer calls
- Train BDC staff by reviewing recorded/live calls and outcomes
- Determine which customers to contact based on current marketing initiatives
- Review performance and develop staff
- Interface with other department heads
- Participate in dealership management meetings
Skills/Qualifications
- Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
- The ability to manage high call volumes, internet leads and call lists simultaneously
- Overall knowledge of automotive sales and service department operations
- Strong organizational skills and leadership abilities
- Familiarity with dealership CRM and DMS systems
- Experience in training teams and individuals preferred
Job Requirements
- High school diploma/GED
- Basic computer skills
- Dealership BDC experience
- Must have valid driver's license
About Us
At Peak Performance Team, our core philosophy is that leaders should have the freedom to make their own decisions regarding the products they offer and how they handle claims. We accomplish this by creating customized, wealth-building purchase and protection products, previously available only to administrators and the largest franchise dealer groups and bring them to all dealerships..and we’ll train your staff in the best ways to present and sell the products to maximize your profits and create a satisfied customer-base who will not only return for future purchases but will also sell YOU to their families and friends. We’ll make you their hero!
PPT staff is comprised of industry experts dedicated to their craft. As real-world professionals who have spent years working in dealerships, insurance companies, and TPA’s; we have become true subject matter experts in sales and marketing, captive and risk management, product design, and more. We understand the complexities and challenges that dealers face. That’s why we’ve made it our revenue rather than lining the pockets of a corporate administrator.
