What are the responsibilities and job description for the Call Center Customer Service Representative III position at Peak Performers?
The Team You Will Be Joining
Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.
Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. We do not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Custom Job ID: 25-PO870
- The state government agency that manages vehicle registration, driver licensing, and oversees vehicle-related services and regulations in the state
- Provide customer service by telephone and email in a high-volume contact/call center.
- Respond to customer inquiries about agency programs, services, policies, procedures, laws, and regulations.
- Actively listen to customer requests while simultaneously navigating a variety of agency systems and applications to problem-solve customer issues.
- Access multiple databases to cross-reference customer information and provide solutions.
- Assist customers with navigating websites and online services.
- Escalate customer inquiries and service requests for clarification and resolution.
- Learn and adapt quickly.
- Attend work regularly and observe approved work hours.
- Perform other job-related duties as assigned.
- Call center experience.
- Ability to navigate multiple databases and systems while maintaining high attention to detail.
- Strong communication skills, both written and verbal.
- Patience, understanding, and flexibility in handling customer inquiries.
- Ability to work effectively in a remote setting with minimal supervision.
- Dependable internet connection and a quiet work environment, free from distractions.
- Rate: $18.50 /hour.
- Length of Engagement: May 1 st – October 31 st .
- Days/Hours: Monday – Friday, 8 am – 5 pm .
- Location: Austin, TX 78731 .
- Comprehensive medical, dental, and vision insurance coverage available from the first day of the month following 60 days of employment.
- Participation in a 403(b)-retirement plan.
- Priority placement for qualified applicants with chronic medical conditions and/or disabilities.
- Weekly payments through direct deposit.
- In business since 1994 and thousands of job placements.
Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.
Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. We do not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Custom Job ID: 25-PO870
Salary : $19
