Instructional Trainer – Contact Center

Peak Performers has partnered with a US energy company to assist in their search for an Instructional Trainer. In this contract position, you will create new, and improve upon existing, training resources and assets including Instructor Led Training (ILT) modules, standard operating procedures, job aids, assessments and supporting program execution information.

Major Duties

• Organizes, develops, plans, and executes all facets of the Contact Center training curriculum including instructor led training modules, procedure manuals, job aids, eLearning assets, and assessments for technical and operational training.
• Facilitates instructor-led and on-the-job training programs, demonstrations, meetings and workshops leveraging existing and new training resources, systems, and tools for the Contact Center and supporting functional teams.
• Collaborates with operational and product teams to identify and solve for gaps in training curriculum, remaining aligned on future training requirements and or changes to established programs
• Engages with functional leaders and teams to implement training program requirements and drive continuous enhancements to training programs and practices.
• Develops and implements assessment criteria and process to evaluate overall program effectiveness and identify improvement opportunities
  
  

What are we looking for?

• Bachelor’s degree or at least five years of progressive training experience.
• A demonstrated ability to create and facilitate technical and operational training programs and material for classroom and e-learning.
• Excellent facilitation, organizational, and time management skills with the ability to manage multiple programs and stakeholders
• A demonstrated knowledge of industry leading training methods, platforms, tools and learning management systems including proficiency in Microsoft Office and other related program software.
  
  

Preferred Qualifications

• Possesses knowledge and understanding of electric or gas policies, processes, systems, tariffs, and general practices and how to apply them effectively
• Knowledge and understanding of customer experience and systems within a regulated environment
• Team Player: Promotes team effectiveness by soliciting input from team members, communicating expectations and helping with root cause analysis and problem solving.
  
  

About This Position

• Rate: $33.79- $37.17/hour
• Contract Length: MAR 24- SEP 22, 2025 (Extension options based upon contract term)
• Days/ Hours: Monday-Friday/ 8am - 5pm
• Onsite: Cumberland, RI 02864
  
  

The Peak Performers difference

• Excellent medical health, dental & vision insurance at 60 days
• Our employees may choose to participate in a 403(b) retirement plan
• Qualified applicants with chronic medical conditions and/or disabilities receive priority placement
• We pay weekly through direct deposit
• In business since 1994 and thousands of job placements
  
  

All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.

Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.

Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services.

Hv76089537