IT Support Technician – 24/7 Operations

Peak Performers is looking for an IT Support Technician to provide hands-on IT support in a fast-paced, 24/7 environment. This onsite role involves troubleshooting hardware/software, assisting with data center tasks, and providing customer support. Great opportunity for hands-on experience and growth in IT!

Major Duties

• Provide technical support for IT systems (hardware and software) in a 24/7 environment
• Operate and troubleshoot automated office equipment in both personal computer and Mainframe systems
• Answer customer calls, analyze user needs, and resolve technical issues while tracking progress in an automated system
• Collaborate with local and remote teams to deliver IT solutions and maintain smooth operations
• Print, manage, and distribute jobs within a high-volume print shop
• Participate in rotating on-call services as needed
  
  

What We Are Looking For

• Strong technical support experience in hardware, software, and applications
• Proficiency in answering and tracking customer calls using automated tracking tools
• Excellent communication skills to update customers on ticket status and provide clear solutions
• A commitment to delivering quality customer service, resolving issues, and documenting all actions for accountability
• Knowledge of security requirements and best practices
• Experience in generating and distributing reports to customers and management
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and familiarity with Microsoft Project
  
  

Exciting Opportunity Details

• Hourly Pay Rate: $20.50/hr
• Length of Engagement: March 25- July 1, 2025 (Extension options based upon contract term)
• Days/Hours: 12-hour shift schedule with both day (5:45 AM - 6:15 PM) and night (5:45 PM - 6:15 AM) shifts available. It includes rotating weekends and may require occasional overtime.
• Location: Austin, TX. 78701.
  
  

The Peak Performers Difference

• Comprehensive medical, dental, and vision insurance coverage available from the first day of the month following 60 days of employment.
• Participation in a 403(b)-retirement plan.
• Priority placement for qualified applicants with chronic medical conditions and/or disabilities.
• Weekly payments through direct deposit.
• Over 27 years of industry experience and thousands of successful job placements since 1994.
  
  

All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.

Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.

Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. We do not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

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