Part-Time Customer Service Scheduler

Make a real difference in the lives of older adults and people with disabilities across New Mexico. We’re hiring a compassionate, detail-oriented scheduler to support callers at a vital state resource center. This is a meaningful, fully onsite, part-time role—with a quick turnaround to start date!

The Team You Will Be Joining

You'll be part of a team that connects New Mexico residents with essential services to improve quality of life, maintain independence, and access support. This is a unique opportunity to contribute to a mission-driven team that directly serves the public.

Major Duties

• Answer incoming calls and provide courteous, high-quality customer service.
• Collect caller information and input it accurately into a tracking system.
• Schedule appointments promptly and efficiently.
• Route calls appropriately based on caller needs.
• Provide referrals to community resources when applicable.
• Document all interactions thoroughly in the database.
  
  

What We’re Looking For

• Candidates should have previous experience in a call center or high-volume customer service role.
• Must be comfortable working with databases and computer systems.
• Familiarity with community and social service resources is a plus.
• Must demonstrate strong multitasking, communication, and problem-solving skills.
• Should be reliable, detail-oriented, and able to work independently.
• Must possess a valid driver’s license.
  
  

Exciting Opportunity Details

• Rate: $24.00 per hour
• Length of Engagement: 4 to 5 months (grant funded)
• Days/Hours: Option 1: 9 am – 1 pm or Option 2: 12 pm – 4 pm.
• Location: Santa Fe, NM (87505)
  
  

The Peak Performers Difference

• Comprehensive medical, dental, and vision insurance coverage available from the first day of the month following 60 days of employment.
• Participation in a 403(b)-retirement plan.
• Priority placement for qualified applicants with chronic medical conditions and/or disabilities.
• Weekly payments through direct deposit.
• In business since 1994 and thousands of job placements.
  
  

All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.

Applicants must possess work authorization that does not require visa sponsorship now or in the future.

Peak Performers is an equal opportunity employer. We welcome applicants of all backgrounds and do not accept unsolicited resumes from third-party recruiters.

Custom Job ID: 25-NM-BM934

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