What are the responsibilities and job description for the Dispatcher position at Peak Ready Mix?
Title: Dispatcher
Location: Silverthorne, CO
Reports To: Dispatcher Manager
Compensation: $23.00-$25.00 HR / DOE
Peak Ready-Mix, a Summit Materials LLC company, is looking for a Dispatcher role based at our Silverthorne, CO location. The role of a Dispatcher is to ensure responsible for compiling orders, scheduling deliveries and drivers and providing customer service.
- Dispatch and control the Drivers needed throughout the day and make any necessary adjustments to maintain daily volume requirements.
- Have a professional and respectful voice over the phone/radio, with the ability to deescalate tense situations.
- Able to remain calm and decisive in a potentially high stress/fast-paced work environment.
- Solve problems in a timely manner while fostering lasting business relationships with our customers/drivers.
- Must be familiar with our delivery areas and must be able to assist drivers in finding job sites.
- Must be able to determine travel time to jobs and best plant locations to service the job.
- Accurately and promptly input orders to customer specifications for delivery.
- Review and verify accurate delivery and product information on orders prior to delivery.
- Must be able to perform in high call volume situations while multitasking with plants, drivers, team members in the office.
- Coordinate Driver timekeeping functions, including receiving and documenting time off requests. As well as, maintaining Driver time off schedule in respect to sick time and personal days.
- Daily review of Driver timecards, delivery time reports and time entry/ tracking in NovaTime
Qualifications:
- A minimum of 3 years customer service experience required.
- High School diploma or general education degree (GED) required.
- Prior dispatch experience, tracking and scheduling is preferred.
- Bi-Lingual (Spanish/English) will be highly looked upon.
- Computer Skills: Command, NovaTime, MS Office, typing skills, internet navigation.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Dispatching: 1 year (Preferred)
Ability to Commute:
- Silverthorne, CO 80497 (Required)
Ability to Relocate:
- Silverthorne, CO 80497: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $25
