What are the responsibilities and job description for the Customer Service Rep III - West Coast Remote position at PEAK Technical Staffing USA?
Summary of Essential Functions :
We are looking for a competent Call Center Representative to field customer calls and emails, provide information, place parts and consumables orders, create price quotes for services, assign field technicians to sites. With the primary goal to achieve excellent customer service for our customers that drives sustainable business growth. Due to our client's involvement in government contracts, U.S. Citizenship is required.
Specific Duties and Responsibilities :
- Respond to all phone and emails from customers and internal team
- Open service requests and sales orders for contract parts, returned parts and projects
- Manage telephone and email enquiries.
- Review open service requests and bring to a satisfactory closure within a timely manner.
- Help to manage for new machines to be installed, moved and decommissioned.
- Ensure all project information is updated in Salesforce.
- Manage quotes being sent to customers, and process through to the Order Entry team for order creation.
- Ensure parts are shipped ready to meet field technicians.
- Keep customers regularly informed of service request progress.
- Coordinate repairs and technical support with field personnel and schedule workload accordingly
Education & Experience :
Benefits :
PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future.
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.
Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.
Equal Opportunity Employer (EEO) :
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.
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