Service Coordinator

P-DPD-001

This role will be Hybrid (Tues - Thurs onsite; Mon and Fri remote).

We are seeking a Service Coordinator to join our team in Foothill Ranch, California, to support our global operations. As a Service Coordinator, you are detail-oriented, tech-savvy, and passionate about customer service. You have the ability to work on multiple, concurrent, rapid projects which require timely, thorough, well-prioritized, and swift resolution, delivering results our customers and team members rely upon.

• Process and schedule new Service Work Orders using the company's order processing system (CRM)
• Prepare and Process Service Quotes, Service Orders and Service tickets
• Process Sales orders
• Log Technicians' check in/check
• Ship product to meet Service schedule
• Interface with Field Services Engineers, third-party Technicians, General Contractors, Electricians and Tile vendors to complete Service Work Orders
• Update Customer of Service status as required by account
• Review technician Service paperwork to confirm Service is completed and correct
• Communicate and interact with Account Managers to revise purchase orders and NTE as required
• Update Customer card and System Monitor date in company's ERP system for each device replaced
• Pull data from Online Monitoring
• Follow up on Service Work Orders to make sure they are on schedule
• Process return labels and RMA's for unused product
• Verify vendor invoices for accuracy
• Perform Required Functions in Customer Online Portals
• Post new Service Orders in Company's order processing system upon completion of the job
• Attach required documents and process Service Orders for invoicing
• Create and monitor reports as required
  
  

Qualification Requirements

The requirements listed below are representative of the knowledge, skill and/or ability required.

• Uses available resources to evaluate potential solutions
• Asks questions to clarify a situation
• Uncompromised approach to and respect for confidentiality
• Unquestionable workplace ethics
• Professional and pleasant verbal and written communication skills
• Professional demeanor on telephone, within Corporate and Distribution Center location contacts and with all external vendors and candidates
• Own all assigned tasks
• Welcoming, positive and inclusive attitude
• Highly organized, detail-oriented, and great follow-up and follow-through skills
• Computer skills, including software used in this office (CRM, Navision, Word, Excel, PowerPoint, Outlook, Smartsheet)
• Accuracy in scheduling and maintaining calendars, tracking report information, calculating certain metrics
• Ability to multi-task and prioritize effectively without continuous supervision
  
  

Education and/or Experience

• 3-5 years prior related customer service experience
• Bachelor's degree is preferred
• Proficient in Excel, Word, Outlook, and other Microsoft products
• Loss Prevention Experience preferred