SAP Logistics Customer Service Rep

P-CSD-001

SAP Customer Service Logistic Rep

Job Description :

• Plans and executes expedient and efficient processing of customer orders in the SAP system to ensure products are delivered to customers on time and without problems. This includes maintenance of customer messages and contact information in Customer Master Data records, notifying plants of special customer requests and shipping arrangements, and verifying price and incoterms on purchase orders.
• Coordinates shipping and delivery between customers and plants. This requires knowledge of logistics procedures, transportation methods, and regulations.
• Reviews requests for special pricing for consistency, alignment with current freight and payment terms, and proper approvals. Submits price requests with zero errors.
• Investigates and resolves customer deductions; identifies and corrects contributing factors to avoid future deductions.
• Reports inventory shortages or issues to the Regional Supply Chain Manager and Inventory Planner. Timely assignment of available inventory to comply with transportation / warehousing lead times and meet customers' delivery requirements. May include discussions with management and / or sales to review changes in customers' demands or deviations of requirements.
• Registers customer complaints in the April Star database and provides corrective actions for problems encountered in shipping, billing, and inventory. Enters SCAR / CAR as required for internal and external supplier non-compliance issues.
• Develops strong working relationships with external customers.

Skills / Experience :

Required Skills :

Desired Skills :

Benefits :

PEAK believes that taking care of our team is essential for success, and we are proud to provide benefits that enhance both your well-being and your future.

PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.

Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO) :

PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

Candidate Privacy

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