What are the responsibilities and job description for the Data Entry Specialist position at Peak Technologies?
# of Openings: 5 full-time, hourly
KEY ACCOUNTABILITIES
- Answer phones and respond to customer requests.
- Place customer order in computer system.
- Provide customers with product and service information.
- Transfer customer calls to appropriate staff.
- Identify, research, and resolve customer issues using SAP and Outlook.
- Follow up on customer inquiries not immediately resolved.
- Recognize, document, and alert the manager of trends in customer calls.
- Perform 50 customer satisfaction surveys per month.
- Recommend process improvements.
- Other duties as assigned.
- Maintain high level stats.
EDUCATION EXPERIENCE KEY TRAITS
- The ability to multi-task in a fast-paced environment
- Experience working in a call center
- Computer literate with the ability to learn customer service software applications
- Verbal and written communication skills
- Ability to be on the phone the majority of the day utilizing a headset
- Reading, writing, and arithmetic skills
- Ability to type 40 wpm
TYPICAL PERFORMANCE TARGETS
- SERVICE DELIVERY: Sustained, measured excellence in project & process delivery
- COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement
- INNOVATION: Step changed delivery in safety, quality, and/or cost
- Primary language used in daily operations is English. Additional primary company languages include Spanish, French and Dutch.
- Read and interpret documents, procedure manuals and various correspondence from both internal and external
- Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization
- Role is not responsible for supervising direct or indirect reports
- Able to take accountability and responsibility for business target delivery and decision making
- Customer Service Teams
- Internal and external customers
About Peak Technologies:
Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.
Salary : $13 - $14
