What are the responsibilities and job description for the Field service technician position at Peak Technologies?
Location : Remote in Boston MA, DFW TX, Atlanta GA, Salt Lake City UT, or Denver CO
Pay Range : $28-$32 / hr
Extensive travel required
JOB SUMMARY & SCOPE :
Plan, execute, and troubleshoot various on-site engineering assignments, including installations and fault finding for a range of automated systems including;
image-based identification and inspection systems, RFID and Bluetooth ID solutions, refrigerated Locker Systems, Autonomous Mobile Robotic Systems, Print / Applicator Systems, and other automated technology as needed.
- Interface with customers and management to ensure project status updates and address service issues.
- Provide high-level customer service and satisfaction.
- Extensive travel (up to 90%) required for customer site visits.
KEY ACCOUNTABILITIES :
- Independently complete technical analysis on complex systems.
- Interpret engineering drawings and possess knowledge of industrial controls and communication protocols.
- Experience with Electro-Mechanical systems.
- Handle difficult customer situations with logical troubleshooting.
- Demonstrate excellent time management and proactive communication.
- Multitask and work effectively under pressure.
- Collaborate effectively as part of a team.
- Maintain a focus on customer satisfaction.
- Build transparent communications internally and externally.
- Perform additional duties as assigned.
EDUCATION EXPERIENCE KEY TRAITS :
- Professional qualification in relevant engineering field with 2-3 years of experience in relevant environments, or equivalent combination of education and experience.
- Knowledge and experience in Machine Vision Systems, Autonomous Mobile Robotics, Refrigerated Locker Systems, and Print / Apply Systems.
- Basic Java scripting experience for data formatting and communications.
- Flexibility to work evening / weekend hours or varying patterns.
- Potential for occasional international travel.
- Ability to work remotely and within a team environment.
- Valid Driver's License without restriction.
- Legal authorization to work in the country.
- Physical capability for prolonged standing / walking, lifting, and ladder use.
TYPICAL PERFORMANCE TARGETS :
- Sustained excellence in project and process delivery.
- Continuous improvement in delivery efficiency.
- Innovation in safety, quality, and / or cost.
LANGUAGE SKILLS :
- Effective reading and interpretation of documents and correspondence.
- Proficient verbal communication with internal and external stakeholders.
DECISION MAKING REASONING :
Accountability and responsibility for business target delivery and decision making.
WORKING RELATIONSHIPS :
Collaborative engagement with Customer Service Engineers, Solution Engineers, Field Services Installation Specialists, Sales / Sales Management, Peak Management Team, and Customer Management.
About Peak Technologies :
Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.
Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.
Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.
Last updated : 2024-11-16
Salary : $28 - $32
