Staging Specialist

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

JOB SUMMARY & SCOPE

Review and complete customer orders according to staging guides and customer SLAs (Service Level Agreements). Responsible for shipping, receiving, staging, quality inspection, and light repair of mobile and rugged devices.

ACCOUNTABILITIES

• Configure, process, stage, kit and audit devices per requirements : Execute provisioning activities including spare device management, kitting, activations, container labeling, asset tag management, pre-staging, installation of images on devices and quality control adherence.
• Provide device staging, troubleshooting and process support for customers relating to service issues.
• Execute warehouse activities including receiving, RMA process flow, picking items, processing items, cycle counts, inventory process, Lean compliance, and inventory disposal.
• Capture all required product identifier data elements as requested (e.g. ESN, IMEI, MAC, etc.) and enter data into appropriate system.
• Execute the RMA and minor repair processes that may involve customer diagnosis, triage activity and minor repairs. Source spare parts as directed or required.
• Execute OEM provided service processes, as applicable.
• Email shipping, timing, delays, and delivery notifications, to internal and external customers.
• Follow quality control audit processes; report non-conformances and corrective actions; highlight areas of good practice.
• Keep areas clean and organized to ensure proper delivery and accurate orders.
• Pack and ship boxes for delivery. Utilize shipper website tools for shipping.
• Load, unload and unpack boxes; Inspect and confirm accuracy of devices.
• Utilize appropriate systems to support daily activities. Assist in operational reporting metrics.
• May occasionally need to work after hours or on weekends.
• Performs other duties as assigned.

EDUCATION EXPERIENCE KEY TRAITS

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SUPERVISION

DECISION MAKING REASONING

WORKING RELATIONSHIPS

Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.