What are the responsibilities and job description for the DENTAL ENGAGEMENT AGENT position at Peak Vista Community Health?
Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services including medical, dental, and behavioral health through our 22 outpatient health centers. We deliver care with our strong Hospitality culture. Our organization has over 800 employees and serves more than 81,500 patients annually in the Pikes Peak and East Central regions of Colorado. Our service area covers 14 counties, from the front range to the Kansas border, with locations throughout Colorado Springs, Fountain, Flagler, Divide, Limon, and Strasburg. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).
Compensation (Pay) : $16.00 to $23.20 hourly / based on experience.
- Opportunity to earn additional compensation through performance-based bonuses.
Summary of Benefits :
https : / / www.peakvista.org / resources / benefits-summary
Overall Responsibilities :
To uphold Peak Vista Community Health Center's mission to provide exceptional healthcare to people facing access barriers by providing the highest level of dental practice while embracing the values of :
Job Summary : The Dental Engagement Agent (DEA) is an integral part of the success of the clinical dental teams and the overall success of the Dental Department. The Dental Engagement Agent is responsible for developing and maintaining existing patient relationships, as well as identifying and acquiring new patient relationships within their territory, in order to meet business goals.
The Dental Engagement Agent must have an understanding and passion for serving dental patients through scheduling and maintenance of their treatment plans. Additionally, they should have excellent verbal and written communication skills. They must also have excellent organizational and follow-up skills, and the ability to prioritize and execute multiple tasks. Most critically, the Dental Engagement Agent must demonstrate poise, professional presence, excellent presentation abilities, and have a high degree of enthusiasm for building relationships and helping others.
Essential Duties and Responsibilities :
Supervision Exercised : None
Other Duties and Responsibilities :
Education / Experience :
Education : High school diploma or equivalent education.
Experience : One year of customer service or inside sales experience preferred. Experience in a fast-paced call center desired but not required. Healthcare experience desired but not required.
Certificates and Licenses : None
Other Skills :
Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OSHA risk level / work environmental hazards : This position has been categorized as OSHA Level Three. See Exposure Control Plan for details.
Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and / or move up to 25 pounds. Prolonged periods of sitting at a desk and working on a computer. The employee is occasionally required to stand and walk.
PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee's I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit : everify.com
Salary : $16 - $23
