What are the responsibilities and job description for the Network Field Engineer position at PEAKE?
Who We Are
PEAKE is a dynamic small business dedicated to excellence, innovation, and integrity. We value fresh perspectives and continuous growth. Join our team if you’re eager to contribute your technical skills and customer service expertise to our expanding network support operations.
What We're Looking For
We’re looking for a motivated Network Field Support Technician who will install, maintain, and troubleshoot networking and communication systems. This role is perfect for someone with 2–4 years of hands-on experience, keen to support tier 1 and tier 2 customers in a fast-paced, technical environment.
U.S. Citizenship and the ability to obtain and maintain a DoD security clearance (sponsorship available) are required.
What You’ll Do
- Installation & Setup:
• Perform cabling, racking, stacking, and power setups for various networking equipment.
• Install, cable, and configure Cisco/Ubiquiti routers and switches in mobile command vehicles. - Troubleshooting & Support:
• Diagnose and resolve network issues with routers, switches, and satellite connections.
• Assist customers with troubleshooting LEO & GEO satellite connections and internal network issues.
• Configure and support network devices from vendors like Cisco, Ubiquiti, Cradlepoint, and Grandstream. - Customer Service:
• Provide timely and friendly technical support, ensuring clear communication and a positive customer experience.
• Guide end users through basic configuration changes and answer common technical questions. - Documentation & Reporting:
• Maintain up-to-date records of network configurations and troubleshooting procedures.
• Write concise reports on service calls and technical resolutions for internal tracking.
What You’ll Need to Succeed (Requirements)
- Technical Skills:
• Hands-on experience with Cisco and Ubiquiti networking equipment.
• Familiarity with cabling, racking, stacking, and power setups.
• Basic troubleshooting skills for network systems and satellite communications. - Customer Focus:
• Strong interpersonal skills with an ability to explain technical information clearly to end users.
• A proactive approach to solving customer issues and ensuring satisfaction. - Foundational Knowledge:
• High School Diploma required; relevant technical certifications (such as CCNA) are a plus.
• Basic computer proficiency (MS Office and common networking tools). - Additional Qualifications:
• A willingness to learn and develop further technical expertise.
• U.S. Citizenship and the ability to obtain and maintain a DoD security clearance (sponsorship available).
Physical & Travel Requirements
- Ability to assemble/disassemble equipment, sit or stand for extended periods, climb ladders, and lift up to 50 pounds.
- Willingness to travel to customer sites (approximately 25%).
Why PEAKE?
- Competitive Benefits:
• Medical, dental, and vision coverage with Tele-health options
• Life insurance, short- and long-term disability coverage
• 401k with employer match - Work-Life Balance:
• Generous PTO (3 Weeks Flexible Paid Time Off plus 12 Paid Holidays)
• Flexible work schedule with partial remote options - Career Growth:
• Opportunity to expand your technical skills and advance within a growing company
• Supportive team environment that values innovation and fresh ideas
If you’re ready to kick-start your career in network support and help drive our success, we’d love to hear from you!
Salary : $75,000
