What are the responsibilities and job description for the Client Service Officer II - Wealth position at Peapack Private Bank & Trust?
Peapack Private Bank & Trust is a well-recognized, high-performing boutique bank; a leader in wealth, lending and deposit solutions, capable of providing the most sought-after products and services that fulfill all of our clients’ needs. We offer an innovative approach to private banking to help clients establish, maintain and expand their legacy.
What makes Peapack Private different from our competition? We are an institution that’s over 100 years old that has always believed in putting the well-being and needs of our employees and our clients first. We are proud to be recognized for the sixth consecutive year, by American Banker as one of the ‘Best Bank to Work For’ across the nation. Our secret sauce in one word is our ‘culture’. We value a diverse, equitable, inclusive and safe workspace. Our one-team culture goes to great lengths to show all employees that they are valued members of the team. We treat each other as family, and as such, communicate throughout the Bank in a transparent and frequent manner, respect and value feedback from all levels and operate with a philosophy of hospitality and general human kindness.
There are multiple way to build relationships and get involved; from joining one of our Cultural Ambassador Sub-Committees focused on our Wellness, Employee Fun, Diversity & Inclusion, or Environmental Awareness, to involvement in multiple community service activities through our Volunteerism outreach, to joining LIFT (a committee focused on enriching the lives of women - Leading Inspiring Females Together). Said quite simply, the culture is amazing!
Position Summary
The Client Service Officer II provides Wealth Advisors, Trust Officers, Portfolio Managers, and other Wealth staff along with their clients, outstanding and responsive support for all issues. Participates in client onboarding and manages the day-to-day, ongoing service of client relationships.
The position is responsible for maintaining the highest quality service to clients, prospects, as well as internal partners, ensuring the accuracy of client account administrative activities and developing collaborative relationships with clients.
Responsibilities
Client Service: Accurate and timely processing of trust distributions, account transfers, account maintenance (i.e., address and beneficiary changes), client gift requests and money movement transactions (deposits & withdrawals). Also, promptly field questions from clients and internal team members as well as provide proactive communication and information as appropriate.
On-Boarding: Responsible for funding new accounts, which includes asset collection and verification of cost basis and acquisition information.
CRM Data Maintenance: Maintain all client data in the CRM, ensuring accuracy and consistency.
Administrative/Compliance: Including, but not limited to, completing Initial and Annual Admin Reviews, responding to Wealth Compliance and Audit requests, scanning, and filing of client correspondence and paperwork, answering phones, and processing incoming and outgoing mail.
Projects: Participate in projects and/or initiatives as assigned, with the intent of continual improvement in processes, client experience, efficiency, etc.
Portfolio Management System Data Maintenance: Set-up and maintain new accounts, households, reporting groups and billing for 3rd party custodian accounts.
Required Qualifications
What makes Peapack Private different from our competition? We are an institution that’s over 100 years old that has always believed in putting the well-being and needs of our employees and our clients first. We are proud to be recognized for the sixth consecutive year, by American Banker as one of the ‘Best Bank to Work For’ across the nation. Our secret sauce in one word is our ‘culture’. We value a diverse, equitable, inclusive and safe workspace. Our one-team culture goes to great lengths to show all employees that they are valued members of the team. We treat each other as family, and as such, communicate throughout the Bank in a transparent and frequent manner, respect and value feedback from all levels and operate with a philosophy of hospitality and general human kindness.
There are multiple way to build relationships and get involved; from joining one of our Cultural Ambassador Sub-Committees focused on our Wellness, Employee Fun, Diversity & Inclusion, or Environmental Awareness, to involvement in multiple community service activities through our Volunteerism outreach, to joining LIFT (a committee focused on enriching the lives of women - Leading Inspiring Females Together). Said quite simply, the culture is amazing!
Position Summary
The Client Service Officer II provides Wealth Advisors, Trust Officers, Portfolio Managers, and other Wealth staff along with their clients, outstanding and responsive support for all issues. Participates in client onboarding and manages the day-to-day, ongoing service of client relationships.
The position is responsible for maintaining the highest quality service to clients, prospects, as well as internal partners, ensuring the accuracy of client account administrative activities and developing collaborative relationships with clients.
Responsibilities
Client Service: Accurate and timely processing of trust distributions, account transfers, account maintenance (i.e., address and beneficiary changes), client gift requests and money movement transactions (deposits & withdrawals). Also, promptly field questions from clients and internal team members as well as provide proactive communication and information as appropriate.
On-Boarding: Responsible for funding new accounts, which includes asset collection and verification of cost basis and acquisition information.
CRM Data Maintenance: Maintain all client data in the CRM, ensuring accuracy and consistency.
Administrative/Compliance: Including, but not limited to, completing Initial and Annual Admin Reviews, responding to Wealth Compliance and Audit requests, scanning, and filing of client correspondence and paperwork, answering phones, and processing incoming and outgoing mail.
Projects: Participate in projects and/or initiatives as assigned, with the intent of continual improvement in processes, client experience, efficiency, etc.
Portfolio Management System Data Maintenance: Set-up and maintain new accounts, households, reporting groups and billing for 3rd party custodian accounts.
Required Qualifications
- Bachelor’s degree in finance/business or equivalent work experience
- Minimum of 5 years experience in Client Service in wealth management, financial services or a similar industry preferred.
- Previous experience working with Trust Accounting Systems preferred.
- Proficient in Microsoft® Office.
- Excellent verbal and written communication skills.
- Detail oriented with strong organizational skills.
- Must have exceptional critical thinking skills.
- Must be an independent thinker who can exercise discretion in performance of duties and who has ability to make decisions independently.
- Demonstrated integrity and ability to maintain confidentiality.
- Previous experience using Client Relationship Management (“CRM”) system a plus.
- Previous experience with Fidelity Investments and/or Charles Schwab a plus.
- Previous experience with SEI Trust platforms a plus.
