Treasury Management Operations Supervisor

Peapack Private Bank & Trust is a well-recognized, high-performing boutique bank; a leader in wealth, lending and deposit solutions, capable of providing the most sought-after products and services that fulfill all of our clients’ needs. We offer an innovative approach to private banking to help clients establish, maintain and expand their legacy.

What makes Peapack Private different from our competition? We are an institution that’s over 100 years old that has always believed in putting the well-being and needs of our employees and our clients first. We are proud to be recognized for the sixth consecutive year, by American Banker as one of the ‘Best Bank to Work For’ across the nation. Our secret sauce in one word is our ‘culture’.  We value a diverse, equitable, inclusive and safe workspace. Our one-team culture goes to great lengths to show all employees that they are valued members of the team. We treat each other as family, and as such, communicate throughout the Bank in a transparent and frequent manner, respect and value feedback from all levels and operate with a philosophy of hospitality and general human kindness.

There are multiple way to build relationships and get involved; from joining one of our Cultural Ambassador Sub-Committees focused on our Wellness, Employee Fun, Diversity & Inclusion, or Environmental Awareness, to involvement in multiple community service activities through our Volunteerism outreach, to joining LIFT (a committee focused on enriching the lives of women - Leading Inspiring Females Together).  Said quite simply, the culture is amazing!

The Treasury Management Operations department has an opportunity to join an energetic team of treasury professionals. This position is responsible for assisting Peapack-Gladstone Bank business clients with training and ongoing inquiries regarding their usage with Peapack-Gladstone Bank’s treasury management systems and products.

The Treasury Management Operations Supervisor will utilize previous experience in the Treasury field to provide daily guidance to the Operations team on the bank's products and will provide technical support to hundreds of business clients. System products include but are not limited to our online and mobile applications, wire and ACH payments, positive pay, remote deposit capture, bill pay, and balance and transaction reporting.    

This fast-paced team also serves as a liaison with internal Peapack-Gladstone Bank Bankers, Treasury Sales, Fraud Prevention, and many other internal teams. Responsiveness, professionalism, and clear communication are required qualifications as well as prior experience leading a team who will: 

• Provide high quality support for all treasury management products and services: ACH originations, remote deposit capture, online wire transfers, positive pay, bill pay and numerous treasury systems and functions.
• Collaborate with internal Bankers and Treasury Sales Officers to provide treasury solutions for business clients.
• Lead all Treasury Management client system administrator onboarding on-line system training.
• Design all procedures related to client verification when adjusting existing service levels, resetting accounts or adding new services or products.
• Process requests for adding new business clients to the treasury systems as well as perform maintenance and modifications for existing clients utilizing the various treasury products and services.
• Provide business clients with clear and concise verbal & video training utilizing Zoom, Microsoft Teams, or conference calls.  
• Communicate and troubleshoot system issues with fellow treasury management operations team members.
• Perform daily system reviews to confirm all client updates and modifications were done accurately.
• Process critical daily transmissions and banking transaction files.
• Communicate with clients and internal personnel with the highest standards of professionalism and customer service.
• Assist with special projects and other duties, as assigned.