What are the responsibilities and job description for the Live-Ops Specialist position at Pearl Abyss America?
Pearl Abyss America, Inc. - the team behind Black Desert and the upcoming titles DokeV and Crimson Desert - is seeking a high-performing, creative, results-oriented and quality-obsessed Live-Ops Specialist to help accelerate our gaming reach to millions of customers across all platforms (PC, Mobile, Console, etc.) in North America.
The video games industry is transforming how players are entertained, communicating with each other, and interacting online and on their digital devices. Our company needs a Live-Ops Specialist who loves video games and has an entrepreneurial spirit with relentless tenacity to get things done. The highest priority for this role is to continuously monitor the game live-service, to collect in-game issues and players feedback, and to engage players by designing and executing in-game GM events and live-streaming events. Our Live-Ops Specialists will be actively interacting with the players both in the game and in the communities including various social channels, working closely with the community managers.
You genuinely love video games, the game players, their communities and their passion for games and facilitate to help them improve the game live-service quality. You will actively interact with the players both in the game and in the community – working closely with other team members in the live operations.
This position offers an unparalleled opportunity to ensure all Pearl Abyss current and future titles will achieve North America goals.
LOCATION: Manhattan Beach, CA (Onsite)
JOB TYPE: Full Time
PAY RANGE: $21 - $24 per hour
Responsibilities
In addition to having a great culture, some of our benefits include:
To all recruitment agencies: Pearl Abyss does not accept agency resumes. Please do not forward resumes to our jobs alias, Pearl Abyss employees, or any other organization location. Pearl Abyss is not responsible for any fees related to unsolicited resumes.
The video games industry is transforming how players are entertained, communicating with each other, and interacting online and on their digital devices. Our company needs a Live-Ops Specialist who loves video games and has an entrepreneurial spirit with relentless tenacity to get things done. The highest priority for this role is to continuously monitor the game live-service, to collect in-game issues and players feedback, and to engage players by designing and executing in-game GM events and live-streaming events. Our Live-Ops Specialists will be actively interacting with the players both in the game and in the communities including various social channels, working closely with the community managers.
You genuinely love video games, the game players, their communities and their passion for games and facilitate to help them improve the game live-service quality. You will actively interact with the players both in the game and in the community – working closely with other team members in the live operations.
This position offers an unparalleled opportunity to ensure all Pearl Abyss current and future titles will achieve North America goals.
LOCATION: Manhattan Beach, CA (Onsite)
JOB TYPE: Full Time
PAY RANGE: $21 - $24 per hour
Responsibilities
- Bilingual in English/Korean is required
- Create or assist in creating weekly/monthly GM events plan and executing them during the live-service
- Work closely with other GMs, Customer Support and Community Managers to solicit feedback and suggestions for the game improvement from the community
- Monitor and regularly report on the live-service issues and the player's feedback
- Monitor regularly live-streaming channels and social channels and work closely with partner influencers
- Respond to the live game issues that occur in the game and write up appropriate notices on the forum and social channels when necessary
- Write up the forum or in-game notices when necessary
- 2 years of work experience in the video game industry, especially in the live-service, customer support, QA, community management, or related field
- Extensive knowledge and gameplay experience of MMORPG genre
- Prior experience/interactions with the gaming communities – forum or user groups on social channels
- Experience in social content creation and posting, publishing calendars, asset creation, copywriting, reporting & analytics
- Strong customer service ethic and great interpersonal communication skills
- Writing skills for the announcements or forum notices, with a great sense of humor
- Ability to act fast on problems or communications and deliver the best results amid a fast-paced, high-volume environment
- Creativity, curiosity, and a willingness to learn and grow
- Professional and mature demeanor along with strong time-management and organization skills for coordinating multiple initiatives and priorities
- *International travels may be required for this position
- Avid Black Desert Online player
- Experience in social media management (Facebook, Twitter, Instagram, TikTok, etc.)
- Graphic design or video production/editing skills
In addition to having a great culture, some of our benefits include:
- Health Care Plan (Medical, Dental & Vision) 100% covered by the company for you and up to 3 of your dependents
- Life Insurance (Basic, Voluntary & AD&D)
- Retirement Plan (401K) - Company matching up to 5%
- Pet Insurance covered by the company, for employee's pet animals (up to 3 pets)
- Personal and Professional Development Wallet – up to $100/month
- Life Style Wallet - $170/month Individual Allowance
- Tiny Human Wallet - $500/month child subsidy
- Paid Time Off - PTO (Vacation, Sick Days, Public Holidays & Winter Break)
- Family Leave (Maternity, Paternity)
- Company-sponsored Korean Classes
- Free Gym Access (in the company office building)
- Free Lunch in the Office
- Stocked kitchen
- Regular team outings and company events and more….
To all recruitment agencies: Pearl Abyss does not accept agency resumes. Please do not forward resumes to our jobs alias, Pearl Abyss employees, or any other organization location. Pearl Abyss is not responsible for any fees related to unsolicited resumes.
Salary : $21 - $24
Director, Live Ops
Scopely -
Culver, CA
Live-Ops Intern
Tencent -
Los Angeles, CA
Live Ops Engineer
thatgamecompany -
Los Angeles, CA
